Microsoft suite
Yail Yikal Flores García
English Teacher
Mexico City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Worked with high skills in oral and written communication, active listening and analytical problem-solving skills.
Committed to maintaining professional relationships to drive business results.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Tech Mahindra de México
1 2022 - 6 2022
- Assisted customers with live orders.
- Inside sales and technical support.
- Outbound calls to follow up cases and track live orders.
Customer Service Representative
Ttec Cx Solutions Mexico
12.2020 - 1 2022
- Live Order Management.
- Outbound calls to customers and carriers to track an order.
Administrative Assistant
Servicio de Administración Tributaria
03.2020 - 09.2020
- Collaborated with cargo and delivery vendors in the customs at Mexico City International Airport to meet the right procedure based on foreign trade rules.
Education
Bachelor of Science - International Relations
Universidad Nacional Autónoma De México
Mexico City 08.2010 - 06.2016
Teaching English As A Second Language (ESL)
The Anglo Mexican Foundation
Mexico City05.2022
Skills
- Verbal and written communication
- Problem solver
- Multitasking
- Error correction
Software
Timeline
Customer Service Representative
Ttec Cx Solutions Mexico
12.2020 - 1 2022
Administrative Assistant
Servicio de Administración Tributaria
03.2020 - 09.2020
Bachelor of Science - International Relations
Universidad Nacional Autónoma De México
08.2010 - 06.2016
Customer Service Representative
Tech Mahindra de México
1 2022 - 6 2022
Teaching English As A Second Language (ESL)
The Anglo Mexican Foundation
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