Yair Josué Ramírez Cerón
Customer Service Representative
México City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Roadside Assistance Agent
AWP México
04.2023 - Current
- Established strong relationships with local service providers to ensure prompt response times during emergencies.
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
Collections Representative
Call Center Services International
09.2022 - 04.2023
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Tech Support Representative
Sitel Group
08.2022 - 09.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
Tech Mahindra
02.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Education
Some College (No Degree) - Jornalist
Escuela De Periodismo Carlos Septien García
México City, Tabacalera 08.2020 - 03.2021
High School -
Colegio De Ciencias Y Humanidades; Plantel Azcapotzalco
México City, Azcapotzalco 01.2017 - 07.2020
Skills
Technical Support
Creative problem solving
Order fulfillment
Empathize
Team Player
Negotiation
Timeline
Roadside Assistance Agent
AWP México
04.2023 - Current
Collections Representative
Call Center Services International
09.2022 - 04.2023
Tech Support Representative
Sitel Group
08.2022 - 09.2022
Customer Service Representative
Tech Mahindra
02.2022 - 08.2022
Some College (No Degree) - Jornalist
Escuela De Periodismo Carlos Septien García
08.2020 - 03.2021
High School -
Colegio De Ciencias Y Humanidades; Plantel Azcapotzalco
01.2017 - 07.2020
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