Yamali Pilar Fonseca Tapia

At events at ICDE and abroad, as well as conventions or annual seminars for Ivoclar Vivadent, I was in charge of managing logistics regarding the certificates that endorse the event in the curriculum, as well as printing and customize all of them.

• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

• Built and maintained relationships with clients to provide ongoing support.
• I Mentored cabin crew, fostering a supportive team environment focused on growth and learning, specially I used to mentore to the newly hired flight attendants and accompanied them to develop along the line by integrating prior training to the area of job.
• For the rest of the flight attendants, I Provided monthly advice to maintain standards of processes and procedures.
• Requested improvements in processes according to results in favor of optimize resources.

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Attend and coordinate medical needs or emergencies from the passengers.

• Performed pre-flight inspections and safety checks to verify that oxygen cylinders, life jackets, and other emergency equipment were in good working order.
• I prepared for each takeoff and landing for possible evacuation as part of being in situational awareness.
• I coordinated the crew and passengers when we had an emergency on takeoff and maintenance was needed.