Yamile Márquez
Tourism Operator
Cancún
Summary
A professional with wide experience in tourism operations, specializing in package design, service coordination and comprehensive client management.
Experience in negotiating with suppliers, optimizing itineraries and enhancing the traveler's experience. Focus on operational efficiency, customer satisfaction and tourism product development.
Overview
5
5
years of professional experience
Work History
Inbound Tour Operator
Tours Peregrinos México DMC
Cancún, Quintana Roo, Mexico
05.2023 - 06.2026
- Designed customized travel itineraries based on client preferences and budget considerations.
- Coordinated logistics for group tours, ensuring timely departures and arrivals.
- Developed relationships with local vendors to enhance service offerings and client experiences.
- Researched destinations to provide accurate information and recommendations to clients.
- Organizing and managing travel logistics (booking hotels, transport, restaurants, selecting menus, handling special requests, amongst others).
- Monitoring and tracking the progress of the trip before, during and upon its conclusion.
- Addressing and resolving issues related to the sale of the
travel package. - Monitored customer feedback to implement service improvements and enhance satisfaction.
Head Barista
Mermelada Restaurant
Cancún, Quintana Roo, Mexico
04.2021 - 05.2023
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring high-quality coffee preparation and presentation.
- Developed seasonal drink menus to enhance customer experience and drive sales.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Fostered positive relationships with customers, resulting in increased repeat business.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
Education
Higher University Technician - Tourism And Hospitality
Universidad Tecnológica De Cancún
Cancún, Quintana Roo, Mexico 05.2001 -
Skills
Strong organization
Travel logistics
Handling payments
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Organizational skills
Itinerary planning
Crisis management
Timeline
Inbound Tour Operator
Tours Peregrinos México DMC
05.2023 - 06.2026
Head Barista
Mermelada Restaurant
04.2021 - 05.2023
Higher University Technician - Tourism And Hospitality
Universidad Tecnológica De Cancún
05.2001 -