Yamin Posada
Mexicali
Summary
Driven professional with a proven track record in customer service excellence and cash handling, honed across roles at Loretos Gastro and other leading companies. Expert in fostering customer relationships and improving service metrics, demonstrating exceptional work ethic and empathy. Skilled in managing high-stress situations, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Loretos Gastro
12.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Parque Centenario
12.2022 - 10.2023
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Angel Fashion
08.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Medicamentos Del Noroeste
02.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor Of Administrative Studies - Political Economy
Universidad Autónoma De Baja California
Mexicali Calexico Mission School
Calexico Ca 09.1995
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
Timeline
Cashier
Loretos Gastro
12.2023 - 02.2024
Customer Service Representative
Parque Centenario
12.2022 - 10.2023
Sales Associate
Angel Fashion
08.2022 - 12.2022
Sales Associate
Medicamentos Del Noroeste
02.2020 - 07.2022
Bachelor Of Administrative Studies - Political Economy
Universidad Autónoma De Baja California
Calexico Mission School
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