Yanet Rocio Neria Ramirez
Tijuana
Summary
Dynamic professional with a proven track record at W.H. BRADY WORLDWIDE, specializing in SAP and Variant configuration to enhance operational efficiency and customer satisfaction. Demonstrated expertise in incident resolution and order management processes, leading to significant performance improvements. Recognized for exceptional analytical skills and a strong ability to foster team collaboration, driving projects to successful completion. Committed to leveraging these competencies for continued growth in challenging environments.
Overview
20
20
years of professional experience
Work History
Customer Incident Analysist
Trampoline Parks LLC
01.2025 - Current
- Conducted audits of camera systems to confirm functional integrity.
- Documented all reported incidents in a thorough database with information on severity level, status resolution time and relevant video footage.
- Investigated incidents to determine root cause and implemented corrective actions.
- Developed incident reports with detailed information on the events that occurred.
- Engaged in reviews with Legal department and Trampoline parks management post-incident to identify improvement areas.
- Updated and maintained databases with current information.
SR. ORDER MANAGEMENT
W.H. BRADY WORLDWIDE
01.2015 - 01.2023
- Adhered to standard procedures for timely, accurate order processing.
- Examined each order's specific needs to ensure compliance with requirements.
- Collaborated with customers to address discrepancies between their P.O.
- Identified and addressed root causes of situations.
- Collaborated with operations, customer service, quality, master data and accounting departments.
- Generated ETO quotes as required.
- Creation of RGA, debit/credit memo, quality notifications, order replacements, and claims.
SALES ASSISTANCE
PEC DE MEXICO
01.2014 - 01.2015
- Handled customer inquiries via phone, Nextel, and email.
- Managed order processing and tracked shipments until dispatch.
- Developed detailed quotes for clients.
- Scheduled meetings with prospective customers.
RETURN CLERK
FABCO S.A. DE C.V
01.2012 - 01.2013
- Handled customer inquiries through phone, fax, and email.
- Generated credit memos.
- Maintain customer database updates regularly.
CUSTOMER SERVICE
TELVISTA
01.2009 - 01.2012
- Handled customer inquiries via phone and chat.
SALES ASSISTANCE, PURCHASING ASSISTANCE, WAREHOUSE AND PACKAGING SUPERVISOR
CHIYODA INTEGRE
01.2005 - 01.2007
- Handled communications with customers via phone, fax, and email.
- Managed the order entry and monitoring process from initiation to final delivery.
- Maintain updated monthly forecast.
- Planned packing processes to guarantee timely and high-quality output.
- Supervised 13 packaging staff and 2 warehouse workers.
- Handled receipt of materials sourced from our production lines as well as external suppliers.
Education
BROADCAST COMMUNICATION
CHAFFEY COLLEGE
01.1998
A.B. -
A.B. MILLER HIGH SCHOOL
01.1996
Skills
- SAP / Variant configuration
- Pega CRM
- Sales Force CRM
- EDI
- Microsoft office
- ISO
- CTPAT
- OSHA
- ANSI
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Incident Analysist
Trampoline Parks LLC
01.2025 - Current
SR. ORDER MANAGEMENT
W.H. BRADY WORLDWIDE
01.2015 - 01.2023
SALES ASSISTANCE
PEC DE MEXICO
01.2014 - 01.2015
RETURN CLERK
FABCO S.A. DE C.V
01.2012 - 01.2013
CUSTOMER SERVICE
TELVISTA
01.2009 - 01.2012
SALES ASSISTANCE, PURCHASING ASSISTANCE, WAREHOUSE AND PACKAGING SUPERVISOR
CHIYODA INTEGRE
01.2005 - 01.2007
BROADCAST COMMUNICATION
CHAFFEY COLLEGE
A.B. -
A.B. MILLER HIGH SCHOOL
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