Yannik Baumann
Salzburg
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Easyapartments
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Supervisor
Rettet das Kind
09.2021 - 06.2022
- Assisted teens with daily living needs to maintain self-esteem and general wellness.
- Helped teens manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for teens by providing personalized support and assistance with daily living activities.
- Transported teens to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with teens by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Night Porter
Yoho Hostel
03.2019 - 03.2020
- Reduced customer complaints by maintaining high levels of cleanliness and organization throughout the hotel premises.
- Facilitated timely luggage delivery for late-arriving guests while also offering assistance with transportation arrangements when needed.
- Ensured smooth transition between shifts by providing comprehensive handover notes to day staff regarding completed tasks and pending issues.
- Helped create a pleasant atmosphere by maintaining cleanliness and orderliness of the lobby area, including refreshing newspapers and beverage stations.
- Contributed to excellent guest experiences by providing friendly and courteous service during late-night checkins.
Education
Masterstudium - Erziehungswissenschaften
Universität Salzburg
Bachelor - Unternehmensführung
Fachhochschule Kufstein
Bachelor of Arts - Pädagogik
Universität Salzburg
Universität Salzburg06-2018
Skills
- Communication Skills
- MS Office
- Structuredness
- Empathy
- Mail handling
- Security awareness
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Personal Information
- Place of Birth: Launigen
- Date of Birth: 11/21/94
- Gender: Male
- Nationality: German
- Driving License: A, B, car, motorbike
- Marital Status: single
Timeline
Receptionist
Easyapartments
09.2022 - 06.2023
Supervisor
Rettet das Kind
09.2021 - 06.2022
Night Porter
Yoho Hostel
03.2019 - 03.2020
Masterstudium - Erziehungswissenschaften
Universität Salzburg
Bachelor - Unternehmensführung
Fachhochschule Kufstein
Bachelor of Arts - Pädagogik
Universität Salzburg
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