Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yareli  Soto

Yareli Soto

Industrial Engineering
Querétaro City,QUE

Summary

Dynamic Senior Account Manager with a proven track record at Sunset Transportation, excelling in customer relations and revenue growth. Expert in account management and business development, I drive client satisfaction through strategic insights and effective communication. Committed to fostering teamwork, I enhance processes that lead to continuous improvement and successful project execution.


Results-oriented leader with 10 years of experience coordinating FTL, Flatbed, LTL and air shipments, as well as expedited freights. I have knowledge in customs and traffic. Coordination of specialized events in the movement of industrial machinery.

Expertise in International and Domestic Freights:
Wide experience in the logistics process of supply chain. Partner with customers to meet their strategic goals, keeping in mind cost and time.
Key Accomplishment: In the last three years, I increase the net revenue and exceed the goal by 20% by focusing on strategic accounts.

Project Management:
Leverage processes, systems and people to complete projects on a timely bases. Developed key industrial machinery projects such as TECMA & EXPOMAQ.
Key Accomplishment: I was in charge of the movement of MABE plant from Mexico City to San Luis Potosi. I reduced unforeseen events in 10%, conducting a more personal follow-up with customers.

Carriers Development:
I developed new carriers for customers in order to resolve their needs.
Key Accomplishment: Developed 10 carriers in the last 3 years to help us increase 3% of market share.

People Development:
I was in charge of leading a team of 20 people.
Key Accomplishment: Established a development plan and coaching process to develop key talents. Developed 3 leaders to take roles of greater scope. Reduced 20% of employee turnover.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Senior Account Manager

Sunset Transportation
05.2023 - Current
  • Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
  • Managed quarterly business reviews with top tier accounts to assess satisfaction and identify areas for improvement.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Conducted thorough market research to identify new opportunities for account growth.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects.
  • Fostered a positive work environment by participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to processes, and services with strategics accounts
  • Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Monitored market trends, providing clients with insights and recommendations for the freight requirements
  • Implemented strategies to increase revenue from strategic accounts.
  • Trained and mentored new team members.
  • Follow the company's core values.

Account Manager

Sunset Transportation
11.2020 - 05.2023
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Updated internal databases with account information to maintain concise, clear records.
  • Maintained detailed records of account activities, ensuring accurate information and tracking processes were in place.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Analyzed billing information to detect discrepancies.
  • Developed strong relationships with clients to encourage current business and new opportunities.
  • Analyzed client feedback to identify areas for improvement, driving continuous enhancements to services and processes.
  • Built strong relationships with customers and excellent customer service to promote long term business growth.

Account Coordinator

C.H. Robinson
01.2020 - 11.2020
  • Responsible for strategic accounts.
  • Manage communication between customers and capacity team.
    Support my team in Mexico in the LTL business.
  • Advise my customers to be able to choose the best option, considering cost and time.
  • Schedule the freights, track and trace in order to achieve the project.
  • Improve the Customer Service experience for our clients


Team Leader LTL Department

C.H. Robinson
02.2015 - 01.2020
  • Responsible for leading 2 people in track, trace and customer service support.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.


  • Quotes from different customers (Internal and Externals projects).
  • Coordinate LTL, air and expedited shipments.
    Market research to increase business in my department.
    Preformed technical LTL trainings for my team.

Operations Coordinator

Transportes Y Grúas Auriga, SA De CV
10.2010 - 11.2012
  • Responsible for leading a 20-person team. Operation level.
  • Responsible for logistics of cranes, maneuver analyst, service quotation, customer and supplier service, coordination of maneuvers.
  • Assembly and disassembly logistics of massive industrial machinery event such as TECMA 2011 and EXPOMAQ 2012.
  • Logistics in the movement of wind turbines in the project windfarm Park La Venta III and Stipa Nayaa.
  • Coordination and supervision of plant change MABE Mexico City to San Luis Potosí.

Education

Industrial Engineering

ITESM
Querétaro City, Querétaro, Mexico
05.2001 -

School of Business

Sup De Co
Montpellier France
12-2009

Skills

Customer relations

Timeline

Senior Account Manager

Sunset Transportation
05.2023 - Current

Account Manager

Sunset Transportation
11.2020 - 05.2023

Account Coordinator

C.H. Robinson
01.2020 - 11.2020

Team Leader LTL Department

C.H. Robinson
02.2015 - 01.2020

Operations Coordinator

Transportes Y Grúas Auriga, SA De CV
10.2010 - 11.2012

Industrial Engineering

ITESM
05.2001 -

School of Business

Sup De Co
Yareli SotoIndustrial Engineering