Dynamic Senior Account Manager with a proven track record at Sunset Transportation, excelling in customer relations and revenue growth. Expert in account management and business development, I drive client satisfaction through strategic insights and effective communication. Committed to fostering teamwork, I enhance processes that lead to continuous improvement and successful project execution.
Results-oriented leader with 10 years of experience coordinating FTL, Flatbed, LTL and air shipments, as well as expedited freights. I have knowledge in customs and traffic. Coordination of specialized events in the movement of industrial machinery.
Expertise in International and Domestic Freights:
Wide experience in the logistics process of supply chain. Partner with customers to meet their strategic goals, keeping in mind cost and time.
Key Accomplishment: In the last three years, I increase the net revenue and exceed the goal by 20% by focusing on strategic accounts.
Project Management:
Leverage processes, systems and people to complete projects on a timely bases. Developed key industrial machinery projects such as TECMA & EXPOMAQ.
Key Accomplishment: I was in charge of the movement of MABE plant from Mexico City to San Luis Potosi. I reduced unforeseen events in 10%, conducting a more personal follow-up with customers.
Carriers Development:
I developed new carriers for customers in order to resolve their needs.
Key Accomplishment: Developed 10 carriers in the last 3 years to help us increase 3% of market share.
People Development:
I was in charge of leading a team of 20 people.
Key Accomplishment: Established a development plan and coaching process to develop key talents. Developed 3 leaders to take roles of greater scope. Reduced 20% of employee turnover.
Customer relations