MICROSOFT WORD
Hi, I’m
YARELY NUÑEZ CRUZ
Human Resources Assistant
Juriquilla, Querétaro
Summary
Experienced professional in Psychology currently pursuing a Master's degree in Healthcare Organizations Management. Solid background since 2017 in customer service within the international operator sector at Telmex. Demonstrated skills in communication, problem-solving, and service management in fast-paced settings. Dedicated to ongoing improvement and organizational development. Passionate about applying psychological expertise in professional contexts.
Overview
19
years of professional experience
8
years of post-secondary education
3
Certifications
2
Languages
Work History
TELMEX
International Operator
01.2017 - 05.2025
Job overview
- Collaborated with team members to resolve complex international calling issues, leading to increased client satisfaction.
- Developed strong relationships with both internal and external customers by providing courteous and professional assistance on all calls received.
- Identified opportunities for process improvement within the international operator department, leading to enhanced efficiency.
- Assisted in the resolution of international connectivity issues for better call quality.
- Managed high-stress situations calmly and professionally during peak calling periods or system outages.
- Worked closely with network technicians to troubleshoot technical issues and ensure optimal call quality for international connections.
ALCALDIA MIGUEL HIDALGO
Administrative Assistant
01.2008 - 01.2012
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
HOSPITAL ESPAÑOL
Nursing Assistant
01.2006 - 01.2007
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
UNITECMexico, México, Mexico
Master of Science from MANAGEMENT IN HEALTH ORGANIZATIONS
05.2021 - 01.2025
UNITECMexico, México, Mexico
PSYCHOLOGY from Psychology
05.2021 - 01.2025
UNIVERSIDAD PANAMERICANAMexico, México, Mexico
NURSING ASSISTANT from Nursing Practice
05.2005 - 01.2006
Skills
Visual observation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
NURSING ASSISTANT
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
UNITEC
Master of Science from MANAGEMENT IN HEALTH ORGANIZATIONS
05.2021 - 01.2025
UNITEC
PSYCHOLOGY from Psychology
05.2021 - 01.2025
ACCESS BARS
08-2019
International Operator
TELMEX
01.2017 - 05.2025
MASSAGE THERAPY PROGRAM
02-2014
Administrative Assistant
ALCALDIA MIGUEL HIDALGO
01.2008 - 01.2012
NURSING ASSISTANT
08-2006
Nursing Assistant
HOSPITAL ESPAÑOL
01.2006 - 01.2007
UNIVERSIDAD PANAMERICANA
NURSING ASSISTANT from Nursing Practice
05.2005 - 01.2006
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