Summary
Overview
Work History
Education
Skills
Personal Information
Contacto
Formación
Idiomas
Nombre y contacto
Timeline
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Yarin Belen Ramirez

Yarin Belen Ramirez

Production Planner
Guaymas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with coordinating and optimizing production schedules to meet operational goals. Utilizes effective inventory management and resource allocation strategies to enhance productivity. Track record of fostering team collaboration and maintaining flexibility in dynamic production environments.

Developed excellent customer service and time management skills in fast-paced driving environment. Effective in navigating city streets and optimizing routes to ensure timely arrivals. Looking to transition into new field, leveraging strong interpersonal and problem-solving capabilities.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

St. Clair Technologies
06.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Production Planner

Younger Optics México
03.2017 - 06.2020
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Presented updated order and production status reports to sales staff and management.
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.

Uber Partner

Uber / DIDI
04.2022 - presente
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Accepted and processed fares.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Education

Post-Baccalaureate Diploma - Planner - Buyer

Instituto Tecnológico De Sonora (ITSON), Campus Obregón Centro
09.2021 - 02.2022

Diploma - Preparatoria

Pima Partnership High School
08.2007 - 05.2010

Skills

    Destrezas de conducción

    Call management

    Adaptability and flexibility

    Data entry

    Call center experience

    Data collection

    Problem resolution

    Critical thinking

    Decision-making

    Appointment scheduling

    Paperwork processing

    Complaint handling

    Call center operations

    Relationship building

    Live chat support

Personal Information

Contacto

Acacia Fronsodosa #13, Las acacias Guaymas 85423 Guaymas Las Acacias,Guaymas

Formación

Tucson, AZ,Ciudad Obregón, SON

Idiomas

4,B2,4,B2

Nombre y contacto

Timeline

Customer Service Representative

St. Clair Technologies
06.2023 - 12.2023

Uber Partner

Uber / DIDI
04.2022 - presente

Post-Baccalaureate Diploma - Planner - Buyer

Instituto Tecnológico De Sonora (ITSON), Campus Obregón Centro
09.2021 - 02.2022

Production Planner

Younger Optics México
03.2017 - 06.2020

Diploma - Preparatoria

Pima Partnership High School
08.2007 - 05.2010

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Yarin Belen RamirezProduction Planner