YARITZA MARINA BERRIOS
Fulshear
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues with strong communication and conflict resolution skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Access2Care
Fulshear
10.2022 - Current
- Follow up on customer travel requests.
- Customer service for calls for travel for medical appointments or destinations, according to protocols.
- Maintained customer service policies and procedures.
- Assisted with escalated issues from customers when necessary.
- Attended regular training sessions on updates and changes within the industry or organization.
- Developed effective working relationships with team members across multiple departments.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Associate
TJ MAXX
Fulshear
02.2021 - 09.2022
- Control of the entry of products into the warehouse.
- Performed inspections to ensure products met established quality standards.
- Checked outgoing orders for accuracy against customer specifications.
- Monitored inventory levels for conformance with established specifications.
- Distribution of products in corresponding areas.
- Engaged with customers to facilitate product acquisition
- Provided customer service by answering questions, resolving complaints, and addressing concerns.
- Assisted with troubleshooting, problem resolution, and product usage questions.
Produce
Walmart
Fulshear
12.2020 - 09.2022
- Performed inspections to ensure products met established quality standards.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Distribution of products in corresponding areas.
- Identify customer needs, preferences, and trends.
- Conducted assessments of client needs and provided referrals to appropriate services.
- Assisted with troubleshooting, problem resolution, and product usage questions.
Prosecutor
Public Ministry of Venezuela
BARQUISIMETO
05.1999 - 09.2017
- Represented the state government in criminal cases. Investigated and prosecuted individuals who were accused of breaking Venezuelan laws.
- Strong interpersonal skills, organization, prioritization of tasks, and time management.
- Excellent written and verbal communication skills.
- Effective problem solver, able to address and overcome challenges.
- Efficient clearing of files. More than 55% of the files were sentenced.
- Built a database to know what files we had at any moment.
Education
SPECIALTY IN CRIMINAL SCIENCES AND CRIMINOLOGY
ANDRES BELLO UNIVERSITY
SAN CRISTOBAL VENEZUELA08-1993
LAWYER
SANTA MARIA UNIVERSITY
CARACAS VENEZUELA09-1991
Skills
- Administrative Support: proficient in managing office task, scheduling and providing executive support
- Communication: excellent written and verbal communication skills, capable of handling correspondence and customer inquiries professionally
- Organization: strong ability to organize and prioritize tasks, manage time effectively, and maintain accurate records
- Problem-Solving: effective problem solver, able to address challenges and streamline processes
- Customer Service: experienced in providing courteous and efficient service to clients and colleagues
- Technology Proficiency: experienced with Microsoft Office (Word, Outlook), Zoom and office equipment
- Data Management: skilled in maintaining filing systems both physically and digitally
Languages
Spanish
Native/ Bilingual
Certification
- Immigration Document Preparer
- Symbols and sketches of land traffic accidents
- Workshop for law for the disarmament and control of weapons and ammunition
- Workshop on extortion and kidnapping
Timeline
Customer Service Representative
Access2Care
10.2022 - Current
Associate
TJ MAXX
02.2021 - 09.2022
Produce
Walmart
12.2020 - 09.2022
Prosecutor
Public Ministry of Venezuela
05.1999 - 09.2017
SPECIALTY IN CRIMINAL SCIENCES AND CRIMINOLOGY
ANDRES BELLO UNIVERSITY
LAWYER
SANTA MARIA UNIVERSITY
Similar Profiles
Victoria PennamonVictoria Pennamon
Customer Service Representative at Access2CareCustomer Service Representative at Access2Care
Barry RamseyBarry Ramsey
CSR at Access2CareCSR at Access2Care
Dimitria JonesDimitria Jones
Claims Representative at Access2CareClaims Representative at Access2Care