Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yazmin Tlatelpa Tieco

Especialist Salesforce
San Pablo Del Monte

Summary

Salesforce Specialist with proven expertise at Volkswagen Group Services México, excelling in customer relations and technical communication. Successfully configured Salesforce, enhancing user experience and resolving complex issues. Proficient in Apex and SOQL, I fostered team collaboration to drive project success and optimize sales processes.

Overview

7
7
years of professional experience
4
4
Certifications
1
1
Language

Work History

Specialist Salesforce

Volkswagen Group Services México
11.2022 - 03.2025
  • Support Customer service through cases and chats about incidents, request, issues when users try converting leads, close sales process about car sales so platform salesforce VW shows an error message.
  • Performed configuration and customization Salesforce.com platform as articles in knowledge, creating and customizations reports and dashboards, migrated process builder to flow, creation lightning record pages, page layout.
  • Participated testing, developing projects, bug fixes, enhancement through apex, lightning web components, javascript, html, flows, query's SOQL.


Specialist IT

T-Systems
06.2018 - 10.2022
  • Installation and configuration platform moodle, software orangehrm using a virtual machine in the portal azure.
  • Creation of applications web site about global dealer solutions GDS using wordpress.
  • Collaborated with customer VW Mexico to ensure that implementation interface salesforce was properly installed for a dealerships group as brand VW, AUDI and SEAT.
  • Customer service through tickets about incidents or issues when interface request petitions as client, close sales, billing, vehicles and repair orders between dealer to salesforce VW and salesforce VW to dealer.

Education

Bachelor of Engineering in ICT's - Information Technology

Technological University Puebla
Puebla
05.2001 -

Technical Professional in ICT's - Information Technology

Technological University Puebla
Puebla
05.2001 -

Skills

    Customer relations

    Technical communication

    Team collaboration

    Analytical thinking

    Administration salesforce

    Apex

    Get APIs

    Knowledge SOQL

    Gearset for the deplyment

Certification

Certificate ID: FLLBWCLJCDQ-RKDHSJFGQ-WBZQQWFTDD Scrum Master

Timeline

Certificate ID: FLLBWCLJCDQ-RKDHSJFGQ-WBZQQWFTDD Scrum Master

12-2024

Specialist Salesforce

Volkswagen Group Services México
11.2022 - 03.2025

Certificate ID: 22544298 Salesforce Administrator Admin201

10-2021

Certificate ID: 57358003 Scrum Foundation

02-2021

Certificate ID: GR750492466YT ITIL Foundation 3

11-2018

Specialist IT

T-Systems
06.2018 - 10.2022

Bachelor of Engineering in ICT's - Information Technology

Technological University Puebla
05.2001 -

Technical Professional in ICT's - Information Technology

Technological University Puebla
05.2001 -

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Yazmin Tlatelpa TiecoEspecialist Salesforce