Yazmin Amaranta Flores Sánchez
Celaya
Summary
Hardworking employee with experience in remote customer service, sales, assistive technology and rehabilitation.
Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public, with excellent communication skills, detail-oriented and problem-solving skills.
Ability to adapt to new technologies and always on continuous learning efforts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative/Assistive Technology (ATP)
LOH MEDICAL
04.2022 - Current
- Successfully maintained and exceeded the annual sales budget
- Established and strengthened new business relationships.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives, and customers
- I provided efficient and remote advice on assistive technology prescription according to the user's personal needs and objectives.
Self-Employed Rehab Therapist
Kinergy
09.2017 - Current
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Managed operations, finances and marketing of Kinergy rehabilitation facility.
Sports Therapist
Barcelona Dragons (Temporary job)
07.2021 - 08.2021
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Coordinated patient care with interdisciplinary team of medical professionals and specialists, before, during and post game.
- Monitored patient progress and adjusted treatment plans accordingly.
- Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
Rehabilitation Therapist
INGUDIS
07.2019 - 07.2021
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Completed random chart audits and reported results rehabilitation area manager.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Coordinated practitioners and support the correct preparation of their research protocols
Rehabilitation Therapist
ADIS
07.2016 - 09.2017
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Managed operations of INGUDIS rehabilitation facility.
Ergonomic Specialist (Porject)
EATON
08.2016 - 12.2016
- Inspected work sites to identify physical hazards.
- Designed or evaluated human work systems using human factors engineering and ergonomic principles to optimize usability, quality and performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Wrote and delivered project-oriented documentation, test plans and technical reports.
- Delivered information using graphics, different technologies and understandable terms to engage and educate diverse individuals on complex data.
Education
Certified - Human Rights
General of Human Rights Guanajuato Dependence
Guanajuato03.2021
Master of Science - Manual Therapy
EOM
Mexico07.2019
Bachelor of Science - Rehabilitation And Physical Therapy
Universidad Autónoma De Querétaro
Querétaro08.2016
Skills
- Problem-Solving Strengths
- Training and Development
- Solution Planning
- Interpersonal Communication Skills
- Technological Knowledge
- Complex Problem-Solving
- Strategic Planning
- Post-Sales Support
- Onsite Product Demonstrations
- Product and Service Knowledge
- Market Research
- Continuous Improvement Strategies
Certification
- Google Data Analytics (6 for 8 modules complete)
- Resna ATP course (complete in 2024)
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales Representative/Assistive Technology (ATP)
LOH MEDICAL
04.2022 - Current
Sports Therapist
Barcelona Dragons (Temporary job)
07.2021 - 08.2021
Rehabilitation Therapist
INGUDIS
07.2019 - 07.2021
Self-Employed Rehab Therapist
Kinergy
09.2017 - Current
Ergonomic Specialist (Porject)
EATON
08.2016 - 12.2016
Rehabilitation Therapist
ADIS
07.2016 - 09.2017
Certified - Human Rights
General of Human Rights Guanajuato Dependence
Master of Science - Manual Therapy
EOM
Bachelor of Science - Rehabilitation And Physical Therapy
Universidad Autónoma De Querétaro
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