Yenislen Díaz Cruz

•Attention to complaints and resolution of guests' problems and information about activities at the resort.
•Restaurant reservations and ticket sales for special events, concerts and dinners.
•Different guest service processes such as amenities, check in and check out processes, currency exchange and reports of lost objects in the hotel.
•Invoices and telephone attention, mail responses and follow up with courtesy calls.
•Cash register cuts, reimbursement and sale of laundry cards. Follow up of special and VIP guests.

• Management of public and private entities.
• Weekly and monthly management of the internal calendar.
• Telephone and in-person attention and correspondence management.
• Coordination of appointments and meetings with clients on behalf of the administration..
• Attention and transfer of incoming phone calls and e-mails.
• Fulfillment of current administrative tasks assigned.
• Receiving, sorting and handling of incoming correspondence.
• Attention of clients in the office, in person or by telephone.

• Interaction with event guests to promote participation.
• Organization of games, shows and activities for the audience.
• Choosing costumes, sets and props for the show.
• Arranging tasks with other professionals hired for the event.
• Promotion and diffusion of the services offered through different channels.
• Organization of shows, sports tournaments and water activities.
• Organization of entertainment and leisure activities for tourists.
• Promotion of local culture, art and traditions.
• Sourcing of materials, design and scenography and elaboration of costumes.
• Design and promotion of the program of activities.

• Vocal coaching and singing lessons.
• Composition of own songs and elaboration of melodies.
• Participation in plays and musical performances.
• Ability to direct, plan, create and conduct musical performances.
• Member of orchestras and bands for more than 20 years.
• Live performances on television and in theatrical productions.
• Chorister doing backing vocals and backup vocals.
• Participation in musical contests with good results.
• Recording of advertising melodies.
• Attention to the indications of the stage directors to execute the work correctly.
• Proposal of adaptation of the works to execute to give them greater expressiveness.
• Participation in voice-overs for different television and radio media.