Yerenni Reyes
Mexico City
Summary
Experienced bilingual call center agent bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
4
4
years of professional experience
Work History
Team Leader
Tech Mahindra
Azcapotzalco
05.2024 - 07.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Subject Matter Expert
Tech Mahindra
Azcapotzalco
01.2023 - 05.2024
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Team Member
Chick Fil A
Annapolis
04.2021 - 03.2022
- Contributed to team success by completing jobs quickly and accurately
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety
- Maintained order accuracy and customer satisfaction by doublechecking packing labels while packaging products
- Worked different stations to provide optimal coverage and meet production goals
- Learned all required tasks quickly to maximize performance
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Operated register to process payments and collect cash payment for order totals
- Developed strong cooperative relationships with coworkers and managers
Administrative Assistant
Allstate Insurance
Elkridge
12.2020 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Offered technical support and troubleshot issues to enhance office productivity
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Maintained company handbook to outline policies and provide insights to company mission and values
- Edited documents to improve accuracy of language, flow and readability
Education
Annapolis Senior High School
Annapolis, MD06.2019
Skills
- Office administration
- Report Development
- Performance improvement
- Workflow planning
- Multi-line Telephone Systems
- English and spanish fluency
- Database Management
- Recordkeeping
- Administrative support
- Time management
- Team Building
- Active Listening
Personal Information
Title: Administrative Assistant
Languages
- Spanish
- English
Timeline
Team Leader
Tech Mahindra
05.2024 - 07.2024
Subject Matter Expert
Tech Mahindra
01.2023 - 05.2024
Team Member
Chick Fil A
04.2021 - 03.2022
Administrative Assistant
Allstate Insurance
12.2020 - 03.2022
Annapolis Senior High School
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