YESENIA GONZALEZ
Puerto
Summary
Skilled team player with a strong background in Virtual Assistance. Can work well independently, handle assignments, and always ready to go beyond basic assignments. Quick learner with good computer abilities, motivated and friendly, working collaboratively with team members seeking financial growth and work stability.
Overview
5
5
years of professional experience
Work History
Virtual Operations Manager
National Home Buyers
01.2020 - 01.2023
- Former Virtual Operations Manager for a real estate company, (NHB)
- I managed 4-35 agents at one point
- I did everything from recruiting, interviews, hiring, training, managing, paying, and quality call evaluations amongst other side tasks
- Other side tasks included social media marketing, SEO, lead generator, and consultant.
Lead Generator & Consultant
MSO
Puerto, Peñasco
11.2019 - 01.2020
- I was a cold caller for Make Sense Offers Company
- I made approximately 2,500 calls during the week reaching out to homeowners, and inquiring about interest in an offer for their property
- Once the prospect agreed to proceed, their information was collected for further follow-up.
Call Center Supervisor
Coyote Feo
Puerto, Peñasco
06.2018 - 01.2019
- I started as an Appointment setter and was quickly promoted to supervisor
- In this call center, we worked on a solar campaign.
Education
GED -
Maricopa Skills Center
Phoenix, Arizona, USA04-2004
Skills
- Team building and leadership
- Staff management & Supervision
- Data management
- Staff training
- Account record-keeping
- Lead Generator
- SEO Optimizer
- Social media engagement & marketing specialist
Languages
- English, Native
- Proficient C2
- Spanish, Fluent
References
References available upon request.
Timeline
Virtual Operations Manager
National Home Buyers
01.2020 - 01.2023
Lead Generator & Consultant
MSO
11.2019 - 01.2020
Call Center Supervisor
Coyote Feo
06.2018 - 01.2019
GED -
Maricopa Skills Center
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