Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Lucas

San Marcos CA

Summary

As a retail associate, my role involves delivering outstanding customer service, managing inventory, and ensuring the store is well-organized. I assist customers with their product needs, handle transactions efficiently, and keep shelves stocked and tidy. My work requires strong communication skills, a positive attitude, and the ability to collaborate effectively with team members

Work History

Costumer Service

Auto Finance
Tijuana, Mexico
06.2024 - 08.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Education

Escuela Secundaria General #35
Tijuana, Baja California, Mexico

Skills

  • Team Collaboration
  • Social Media
  • Online chat and email
  • Call center experience
  • Problem-solving aptitude
  • Store maintenance
  • Written Communication
  • Adaptability
  • Self Motivation
  • Task Prioritization
  • Problem Resolution
  • Calm Under Pressure
  • Organizational Skills
  • Understanding Customer Needs
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Product Sales

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Costumer Service

Auto Finance
06.2024 - 08.2024

Escuela Secundaria General #35
Yesenia Lucas