YESICA ZAVALA
Imperial Beach, CA
Summary
Technical Project Manager with over 7 years of experience leading technology projects and optimizing business operations. Expertise in Agile methodologies and process improvement enhances cross-functional team collaboration, ensuring timely project delivery. Strong ability to align technical and business objectives to achieve operational goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Technical Project Manager
JOINTECHAI
Del Mar
08.2022 - Current
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Employed Agile and Scrum practices to organize work, monitor progress, and enhance team collaboration.
- Coordinated project priorities, timelines, and team activities to ensure timely completion of projects.
- Managed multiple technology and business initiatives to support software development and operational activities.
- Facilitated clear communication between technical teams and business leaders to align project goals.
- Established relationships with external partners and clients to secure necessary services and products for project success.
- Tracked project performance and team workloads using Jira and Trello to provide leadership with timely updates.
- Identified areas where processes or procedures could be improved upon.
- Identified challenges proactively and implemented solutions to maintain project momentum efficiently.
HR & Operations Manager
CREATIVE SOFTWARE INTERNATIONAL
Tijuana
07.2019 - 03.2022
- Managed HR and operational activities for technology team exceeding 30 employees.
- Developed strategies to enhance recruitment, onboarding, retention, and employee relations.
- Coordinated recruitment, onboarding, documentation, and compliance to streamline processes.
- Collaborated with department leaders to assess staffing needs and plan workforce effectively.
- Tracked workforce data and metrics, delivering actionable insights for leadership decisions.
- Facilitated communication and coordination among employees, managers, and company leadership.
- Implemented competitive compensation plans compliant with labor laws.
- Designed health benefits packages that maximized coverage while minimizing costs.
Computer Systems Program Coordinator
INSTITUTO TECNOLÓGICO DE TIJUANA
Tijuana
07.2016 - 07.2019
- Contributed to budget preparation and resource allocation to optimize project outcomes.
- Managed day-to-day program operations to ensure compliance with policies and regulations.
- Coordinated academic programs and events, fostering inclusivity for diverse student populations.
- Implemented student engagement initiatives to strengthen community involvement.
- Facilitated effective communication between faculty, students, and external partners.
- Developed program schedules and ensured adherence to institutional guidelines.
- Delegated tasks to staff and volunteers during organized events.
Professor
INSTITUTO TECNOLÓGICO DE TIJUANA / UABC
Tijuana
01.2012 - 12.2018
- Delivered engaging lectures on advanced topics in engineering to enhance student understanding.
- Taught courses in computing, databases, networking, information systems, and technology-related subjects.
- Developed and implemented comprehensive course materials, enhancing curriculum delivery through syllabi, lectures, readings, assignments, and exams.
- Evaluated student performance to support academic growth and development.
- Collaborated with faculty to expand interdisciplinary program offerings, enriching student learning experiences across technology-related subjects.
- Published research findings in reputable academic journals and presented at conferences.
- Organized seminars and workshops to promote knowledge sharing within the discipline.
- Established partnerships with external organizations, facilitating research collaborations that advanced academic inquiry and innovation.
Education
MBA - Information And Communication Technologies
Universidad Autónoma De Baja California
Tijuana, B.C, México.04-2013
Bachelor of Science (B.S.) - Information Technology
Universidad Autónoma De Baja California
Tijuana, Baja California, México.12-2010
Skills
- Project management
- Agile methodologies and scrum
- Project coordination
- Requirements analysis and cost estimation
- Process improvement
- KPI reporting
- Stakeholder engagement and communication
- Cross-functional collaboration
- Resource allocation techniques
- Budget administration and work planning
- Google Workspace and AppSheet
- Trello and Zoho
- Gemini AI and Jira
- SQL proficiency
- Advanced Excel
- Leadership skills
- Team collaboration strategies
- SDLC principles
- Budget administration and work planning
Personal Information
Work Permit: U.S. Permanent Resident authorized to work without sponsorship
Languages
English
Upper Intermediate (B2)
B2
Spanish
Native
Native
Certification
- SCRUM FOUNDATION PROFESSIONAL CERTIFICATE
- Agile Project Management
- Agile Software Development
Timeline
Technical Project Manager
JOINTECHAI
08.2022 - Current
HR & Operations Manager
CREATIVE SOFTWARE INTERNATIONAL
07.2019 - 03.2022
Computer Systems Program Coordinator
INSTITUTO TECNOLÓGICO DE TIJUANA
07.2016 - 07.2019
Professor
INSTITUTO TECNOLÓGICO DE TIJUANA / UABC
01.2012 - 12.2018
MBA - Information And Communication Technologies
Universidad Autónoma De Baja California
Bachelor of Science (B.S.) - Information Technology
Universidad Autónoma De Baja California