Yesica Alejandra Garcia Chimal
Sayula
Summary
Bilingual fluent Spanish and English. C1 advanced
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with good communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Lead Generation and customer service
Results CX And Hispand Call Center And DCS
12.2021 - 12.2023
- For Hispand it was lead Generation, and in Results CX Customer service for the Home Depot campaign, generating duplicate receipts for customers as well as assisting them on store complaints overall, and In DCS is a Turkish company, I started as order entry for a online clothing company and after 2 months I got promoted to trainer. Unfortunately the campaign closed and we all got let go.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met all call quality standards and daily quotas for first-call resolution.
- Implemented and developed customer service training processes.
Hostess time share
Hacienda del Mar los Cabos
11.2019 - 08.2021
- Meet and greet families that were to take the presentation, Made sure they qualified and that they knew why they were there for, among reports, reservations, Among other activities.
Concierge Time share
Villa Del Arco (Villa Group)
09.2018 - 05.2019
- Customer service, greeting members and new members, invite them to their members update and presentation and made sure they had a pleasant stay.
Concierge VC and Member Services (Selfgen) In-house in Unlimited Vacation Club
Secrets Capri Riviera
07.2017 - 04.2018
- Customer service, greeting members and new members, And hotel guests, invite them to their members update and presentation and made sure they had a pleasant stay in general
Marketing Supervisor for Iberostar The Club
Iberostar Paraiso
02.2015 - 08.2017
- Supervising team, so that together we can reach the goals Given by the managers and owner, at the same time providing excellent customer service and invite the guests to attend their time share presentation to become part of the Ibersotar Club.
Education
High School Diploma -
North Marion High
Oregon, USA 05.2001 -
Skills
Guest Complaint Resolution
undefinedAdditional Information
In search of a challenging position to meet my competencies, capabilities, skills, education and experience. The challenge is constantly learning new things to make a difference in my life and the life of others that surround me. I have worked for American companies with Americans in charge and have learned a lot about punctuality and good quality work.
Artistic Skills
Very artistic always find a way to put ideas into the table
Personal Information
- Date of Birth: 05/13/85
- Gender: Female
- Nationality: Mexican
- Driving License: Yes
Timeline
Lead Generation and customer service
Results CX And Hispand Call Center And DCS
12.2021 - 12.2023
Hostess time share
Hacienda del Mar los Cabos
11.2019 - 08.2021
Concierge Time share
Villa Del Arco (Villa Group)
09.2018 - 05.2019
Concierge VC and Member Services (Selfgen) In-house in Unlimited Vacation Club
Secrets Capri Riviera
07.2017 - 04.2018
Marketing Supervisor for Iberostar The Club
Iberostar Paraiso
02.2015 - 08.2017
High School Diploma -
North Marion High
05.2001 -
Similar Profiles
MyAsia HargettMyAsia Hargett
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center
Gustavo LizardoGustavo Lizardo
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center
Samaria CurrySamaria Curry
Customer Service Representative at Results Call CenterCustomer Service Representative at Results Call Center