Yessica Janeth Martinez Rodriguez
IT Analyst
Mexico City,CMX
Summary
IT ANALYST with over 1 years of successful experience in Office 7,8,10, Utilities Zebra, Honeywell,Bartender, Outlook, WebEx, mobile iron, Windows mobile, putty, Citrix, Skype, Lync and Service Now. Recognized consistently for performance excellence and contributions to success in industry. Strengths in Insequence, Riverbed,Bartender,wmware, LANDesk, putty, Mp9, CmRcViewer, 3Cx , VPN,ITManager, DeskOne, Meta4 and Descoverer and backed by training in sato and zebra
Overview
8
8
Certifications
5
5
years of post-secondary education
4
4
years of professional experience
Work History
OPCIONES RIVIERA MEX SA DE CV
IT ANALYST
mexico , SALTILLO
2019.11 - Current
- Assignment, control of demonstration equipment
- Inventory control of exits and entrances, sale and purchase of equipment
- Updating of costs, movements, sale, purchase in ERP Sai
- Format control for continuous improvement
- Demo control for customers - Product catalog administration - Preparation of monthly inventory for reports and operations of the Comptroller's Office
- Equipment repair management Application Engineer: Coordination of training for technicians and sales people
- Demonstrations of .Vb applications
- Coordination of development projects
- Monitoring of projects, visits, demo, quote, negotiation and term of services - Information management of honeywell, zebra, sato, diagraph, cognex equipment.
- Monitoring of programming projects to generate labels
- Management of HR software for the control of licenses and vacations
- Maintenance page for equipment demonstration
Palo Tinto Network SA De CV
IT ANALYST
mexico , SALTILLO
2018.07 - 2019.11
- System assistant, Customer service, operation support, technical support, help desk, systems analyst, support executive, remote support.
- Experience in help desk tools for incident management (Dynamics), knowledge in ticket collection, generation of reports, monitoring from opening to closing, knowledge of response times or levels of service.
- Experience in support of end users in functional attention to incidents in the management of system or platforms, operation incidents, service reports, etc.
- Management of office, Excel, elaboration of reports, monitoring at service levels.
- Knowledge in email platform Outlook, installation of antivirus, installation of applications.
- Knowledge of maintenance and support PC, laptop, cell phones, printers, etc.
- Knowledge in Windows Server (Active directory), DNS, SMTP traffic analysis, backups and recovery.
- Basic knowledge in cisco, equipment search, port unblocking, vlan assignment, inventory and control of equipment in switch, enable nodes, node test.
- Supply, maintenance and support for Xerox printer equipment. Inventory management of multifunctional equipment, blade, radios, telephony.
- Coordination of team to solve daily incidents in support level, ticket management (launch, process, documentation and reconciliation), direct deal with user to resolve incidents.
- Telephony Management ATA 6921, 7945, 7962, 8841
Whirlpool México S. De R.L. De C.V.
IT ANALYST
mexico , SALTILLO
2018.01 - 2018.07
- Oracle (reset password, reset shopping card, unlock password, requisitions, basic configuration)
- Mp9 (Installation, Creation of database, assignment of users to BD, unlocking of users, View of licenses, export listing to Excel, delete licenses, recover password)
- CmRcViewer (local remote connection)
- 3CX (Application to give HD support in desktop and cell phone, call management, application management)
- Virtual Machines (configuration and administration in teams) VPN (Cisco anyconnect) Switch and router monitoring
- IT Manager (Ticket Helpdesk, creation, solution, assignment and closing of ticket, solution of problems of distributed computing)
- Meta4 (Installation, unlock password change)
- Discoverer (installation, unlock password, reset password)
- Windows (image upload, account configuration, password unlock, basic programs, performance equipment, manage driver)
- Support for Dell, Hp and Acer equipment
- Active Directory (unlocking, creation, assignment of privileges) Monitoring (switch and server)
- Knowledge windows 10 Configuration of laptop, desktop, HP laptop, scanner zebra omni-XT15, printers zebra 105SL, ZT200, ZT410, ZT230, chrome book, chrome box, cisco.
- Image upload and user account configuration (access, programs, printers, windows settings, backup,)
- Corrective and preventive maintenance of computer equipment (repair of hard disk, recovery of lost information, repair of black and blue screen, cleaning, formatting) Mail configuration in mobile devices
- Toner change and cleaning of Toshiba printers
Faurecia GIS – Group Information Systems México
IT ANALYST
MEXICO , COAHUILA
2016.08 - 2017.11
- Knowledge in Windows 7, 10, Vista.
- Knowledge of the Microsoft Suit, commercial package, antivirus, patches and firmware. Knowledge of diagnostic tools.
- Knowledge in network protocols and connection of network equipment.
- Security of access to server and administrative account.
- Installation and software update. Computer equipment / units
- Assistant in the work of operation of packages and capture of update of registry of data.
- Regular backups of the information stored in the data server. Maintenance and corrective support of software and hardware for HP equipment desktop, monitors, laptop.
- Formatting equipment Knowledge in equipment information migration, pst files.
- Registration and monitoring of technical support and maintenance solutions.
- Orientation to users for handling of parcels and computer programs.
- Administration of servers (production, printers, programs, switch, cartridges, switch, firmware).
- Insequence production system administration.
- Failover of servers, patches, monitoring, support for production users.
- Implementation of changes in the interface for production and processes for viability, process efficiency in the line, process changes in the line, system-plc communication.
- Coordinator of new projects: preparation of new projects area with relocation of lines to new areas, planning of location of network nodes and services, placement, configuration of new stations within the line (thin client, plc., scanner ck3x and ck3, symbol, printers zebra 410, switch, servers, pokayoke), implementation with insequence for production requirements with traceability, changes in the system for backup mode
Education
High School Diploma -
INSTITUTO TECNOLOGICO DE SALTILLO
Blvd. Venustiano Carranza, Privada Tecnológico 240 2011.02 - 2016.07
Skills
Project Management
undefinedCertification
SATO PRODUCT, INTEGRATION, SUPPORT AND SERVICE TRAINING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TECHNICAL EDUCATIONAL PROGRAM SATO
sato product, integration, support and service training
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
BARTENDER
2020-07
OPERATIONAL INTELLIGENCE
2020-05
HONEYWELL EDA51
2020-05
HONEYWELL CT60
2020-04
HONEYWELL CN80
2020-04
THE FUTURE IS WHAT WE MAKE IT
2020-03
HONEYWELL CK65
2020-03
OPCIONES RIVIERA MEX SA DE CV
IT ANALYST
2019.11 - Current
SATO PRODUCT, INTEGRATION, SUPPORT AND SERVICE TRAINING
2019-02
Palo Tinto Network SA De CV
IT ANALYST
2018.07 - 2019.11
Whirlpool México S. De R.L. De C.V.
IT ANALYST
2018.01 - 2018.07
Faurecia GIS – Group Information Systems México
IT ANALYST
2016.08 - 2017.11
High School Diploma -
INSTITUTO TECNOLOGICO DE SALTILLO
2011.02 - 2016.07