Yhai Colin
Employee
Tlalnepantla,MEX
Timeline
Call Center Representative - Auronix
12.2024 - Current
Centro Universitario Dr Emilio Cardenas - No Degree, Systems Engineering
09.2023 - Current
General Assistant - Hamleys
12.2021 - 12.2022
Work History
Call Center Representative
Auronix
12.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
General Assistant
Hamleys
12.2021 - 12.2022
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Education
No Degree - Systems Engineering
09.2023 - Current
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Data Entry
Verbal and written communication
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in [Desired Position] role.
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Videogames and Movies
I like Kingdom Hearts, racing games, and action-adventure movies.
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