Yhalemn Estrada

• Scheduled appointments, processed payments, managed cash registers, provided customer service, and handled inventory management
• My primary responsibility was professional styling.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

General supervisor, where my duties included document organization, customer service, vendor relations, and coordinating operations across the spa.

• Organized events both within the spa and externally, managed all aspects of opening and closing, and was regarded as a trusted employee.
• Organized and updated databases, records and other information resources
• Greeting clients, scheduling appointments, processing payments, managing cash registers, facilitating valet parking, and overseeing inventory.

• Self-motivated, with a strong sense of personal responsibility. I
• Managed phone calls and scheduled appointments
• Provided crucial support during peak periods by working overtime when necessary to ensure deadlines were met without compromising quality standards.
• started as a stylist assistant, performing hairstyling, women’s haircuts, preparing dye mixtures, and maintaining cleanliness.
• Advanced to Stylist offering all types of beauty services
• Provided crucial support during peak periods by working overtime when necessary to ensure deadlines were met without compromising quality standards.

• My responsibilities included customer service, billing, pre-checking guests and groups, assigning rooms, creating and distributing group lists, registering guests, managing walk-ins, handling messages, authorizing room changes, completing storeroom requisitions, controlling room keys, checking guests out, verifying housekeeping reports, addressing guest issues, requesting maintenance, coordinating with the head housekeeper, authorizing delivery of extra beds and cribs, supporting the Reservations Department during closures, promoting hotel services, and maintaining a clean reception area

• I served as Assistant Administrative Manager and Customer Service representative, welcoming clients and preparing vacation package contracts
• I managed administrative tasks using Excel for accounting organization, payroll preparation, payments, and staff documentation

• I greeted guests, showcased the hotel facilities, and ensured a pleasant stay by providing excellent service