Yohan Michel Maldonado Hernandez
Coacalco
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
EJECUTIVO DE SERVICIO BILINGUE
Marriott
10.2021 - 10.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
EJECUTIVO ATENCION AL CLIENTE
AT&T
06.2019 - 10.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
AUGUST MARTIN H.S
NYCSkills
- Detail oriented and able to learn tasks quickly and efficiently
- Excellent communications and interpersonal skills
- Fluent in English and Spanish
- Customer support
- Problem-solving skills
Timeline
EJECUTIVO DE SERVICIO BILINGUE
Marriott
10.2021 - 10.2024
EJECUTIVO ATENCION AL CLIENTE
AT&T
06.2019 - 10.2021
High School Diploma -
AUGUST MARTIN H.S
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