Yolanada Verónica Esparza Patiño

I have worked closely with various internal areas of American Express, prioritizing business relationships to achieve objectives. I have led the implementation of business strategies in TLS, focusing on the needs of colleagues and providing tools to ensure excellent service, which gives me the opportunity to disseminate relevant information to strengthen colleagues' sense of belonging. I am focused on the mentorship program for colleagues' development and career planning. I am responsible for meeting the criteria for the 2-for-1 airline benefit and collaborate on the CHC project to ensure access to TLS information and processes. I lead the Tastings project, focused on colleagues' professional development and training. Proactively, I have led the improvement and continuity of the guarantee letter issuance process, ensuring timely payments to our suppliers. I am the point of contact for the Global Dining Collection benefit in TLS, establishing relationships with other business lines within American Express.

Responsible for managing and growing a portfolio of high-net-worth clients. Experienced in data analysis and reporting for the execution of strategies aimed at increasing sales and client billing. Skilled in establishing strong relationships with business-related networks to achieve objectives. Responsible for leading a sales-focused team, exceeding customer satisfaction, and contributing to staff development. Act as the first point of contact for American Express's most potential clients (Centurion Cardholders), addressing their needs and providing maximum satisfaction by supporting them across various business lines (Travel, Concierge, Card Acquisition (Personal and Corporate), GNICS, Credit, Fraud, Establishments, Membership Rewards). Client retention by guiding their decision-making based on the card's cost-benefit. Direct relationship with my client portfolio during events organized according to their tastes and preferences (Gastronomy, Sports Events, Fashion, Shows, Watches, Jewelry, Cultural Events, Luxury Car Test Drives, etc.).

Acted as the first point of contact for Centurion Clients to provide quality service, enhance the benefits for their use, and elevate client loyalty according to their needs and the value proposition, with a deep understanding of it. Maintained excellent relationships with various areas of the organization to achieve customer satisfaction.

Service and advice for the travel needs of our Centurion cardholders, focusing on their requirements. Promote the benefits of the Centurion card (Value Proposition) so that our clients are aware of the support and advantages provided by American Express. Results-oriented and committed to the Call Center's objectives.

Provided travel services and advice to American Express cardholders, primarily Gold Card, Gold Corporate Card, Platinum Card, and Platinum Corporate Card members. Additionally, handled the Business Travel area for both business and leisure trips. Results-oriented and committed to the Call Center's objectives.

Provided service to direct passengers, travel agencies, and their groups for reservations of national and international packages offered by Aeroméxico. Knowledgeable in call center operations. Managed Groups and Conventions. Results-oriented and focused on achieving the required objectives.