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Yolanda Abraham
Business Owner
Mexico City
Summary
Dynamic business owner with a proven track record at Mingo's Pet Care, excelling in customer relations and financial management. Successfully built strong client relationships, leading to increased repeat business. Adept at team leadership and strategic planning, ensuring high standards of service and care while fostering a motivated and collaborative work environment.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Business Owner
Mingo's Pet Care
Mexico City, Mexico
07.2022 - 03.2026
- Managed day-to-day business operations including staffing, scheduling, and customer relations
- Oversaw financial management, including budgeting, expenses, and revenue tracking
- Maintained detailed client and animal care records
- Led and supervised a team of employees, ensuring high standards of service and care
- Managed inventory and product sourcing to meet business and client needs
- Delivered hands-on care for dogs, ensuring animal welfare and client satisfaction
- Built and maintained strong client relationships, resulting in repeat business and referrals
Tour Package Coordinator
Setej
Cdmx
10.2014 - 12.2016
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Skills
Customer service
Business planning
Business development
Staff management
Customer relations
Verbal and written communication
Business administration
Strategic planning
Relationship building
Team collaboration and leadership
Financial planning
Entrepreneurial personality
Effective leader
Self motivation
Interests
Music
Writing
Video Games
Languages and linguistics
Animals and nature
Photography
Cinema
Timeline
Business Owner
Mingo's Pet Care
07.2022 - 03.2026
Tour Package Coordinator
Setej
10.2014 - 12.2016