Yolanda Gonzalez
Del Rio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trustworthy Detention Officer with 4 years of experience. Talented at quickly de-escalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detention Officer
Recana
12.2021 - Current
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Correctional Officer
The Geo Group
03.2021 - 10.2021
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
Commissary Worker
The Geo Group
07.2020 - 03.2021
- Enhanced customer satisfaction by efficiently preparing and packaging food items for daily use.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Collaborated with team members to streamline processes and improve overall operations within the commissary.
- Supported other departments during peak times, showcasing flexibility in job responsibilities when required.
- Performed transfers of products and merchandise from warehouse to inmates.
Drive-Thru Cashier
Don Marcelinos
06.2017 - 07.2019
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Education
Bachelor of Science - Kinesiology
Texas A&M International Univeristy
Laredo, TX12.2019
Skills
- Body and cell searches
- Crisis Intervention
- Inmate monitoring
- Inmate Supervision
- De-Escalation Techniques
- Headcounts
- Emergency Response
- Behavioral observation
- Mental Alertness
- Public Safety
- Observation
- Firearm Safety
- Spanish Fluency
- Human Anatomy Knowledge
- Time Management
- Athlete Discipline
- Critical Thinking
Certification
Licensed - Texas Jailer
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Detention Officer
Recana
12.2021 - Current
Correctional Officer
The Geo Group
03.2021 - 10.2021
Commissary Worker
The Geo Group
07.2020 - 03.2021
Drive-Thru Cashier
Don Marcelinos
06.2017 - 07.2019
Bachelor of Science - Kinesiology
Texas A&M International Univeristy
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