Yolanda Robles
estado de Mexico
Summary
- Accomplished Enterprise Account Executive excels in fast-paced, demanding sales environments.
- Consultative selling of artificial intelligence-based solutions for fraud detection in insurance companies
- Focused on meeting client enterprise technology needs with best product or solution selection while leveraging account expansion opportunities and new business development.
- Focused Enterprise Account Executive with expertise nurturing client relationships and negotiating sales contracts.
- Offering outstanding persuasion and presentation skills. Customer-oriented with more than 15 years of managing lucrative accounts.
- Successful at networking, prospecting and business development. Skilled at managing demanding accounts with organized approach and persuasive communication skills. Offering 15 years of experience working with technology businesses.
- Extensive experience in Digital Transformation and Artificial Intelligence.
- Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
13
13
years of professional experience
Work History
Enterprise Account Executive
Shift Technology
04.2022 - 03.2024
- Identify potential assurance companies that they need AI to claims fraud detection and automate decision making.
- Business development activities with knowledge in AI with focus in health.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Provided regular progress reports to senior management, highlighting successes and areas for improvement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- I actively contributed to the generation of the pipeline and the acceleration of close deals.
Enterprise Account Manager
DXC Technology
07.2020 - 03.2022
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
Sales Manager
Telefonica
07.2018 - 06.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Focus on the banking sector
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Account Executive
Microsoft
02.2016 - 05.2018
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- My focus was in banking and assurances sectors
Senior Account Manager
IBM
03.2011 - 07.2016
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Education
MBA - Business Administration
UNIVERSIDAD CATOLICA
ESPAÑA06.2021
High School Diploma -
Universidad Iberoamericana
CDMX06.2016
Bachelor of Science - Computational Science
INSTITUTO POLITECNICO NACIONAL (UPIICSA - IPN)
CDMX02.1992
Skills
- In the insurance industry, my understanding is that artificial intelligence can be used in various ways to improve efficiency and accuracy in different processes
Ability to identify and develop business to sell solutions and services based on Artificial Intelligence and digital transformation - I help insurers get the most out of AI-based solutions to optimize and automate decision making
- Business development and Brand positioning
- Health solution selling with AI
- Contributed to annual revenue goals by selling new services and developing new accounts
- Developed deep knowledge of customer businesses and relationship to company objectives
- Worked with customers to develop strategic business and account plans
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Research and analysis
Timeline
Enterprise Account Executive
Shift Technology
04.2022 - 03.2024
Enterprise Account Manager
DXC Technology
07.2020 - 03.2022
Sales Manager
Telefonica
07.2018 - 06.2020
Account Executive
Microsoft
02.2016 - 05.2018
Senior Account Manager
IBM
03.2011 - 07.2016
MBA - Business Administration
UNIVERSIDAD CATOLICA
High School Diploma -
Universidad Iberoamericana
Bachelor of Science - Computational Science
INSTITUTO POLITECNICO NACIONAL (UPIICSA - IPN)
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