Summary
Overview
Work History
Education
Skills
Timeline
Barista

YOLANDA ZEPEDA DEPINEDA

Vista

Summary

As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

36
36
years of professional experience
2
2
years of post-secondary education

Work History

Receptionist Administrator

Marquee Staffing
10.2024 - 10.2025
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Warranty Administrator Representative

Acushnet Golf Company
02.1990 - 03.2022
  • Answered customer telephone calls promptly to avoid long on-hold wait times.
  • Handled customer calls and inquiries suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and accurately
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Provided primary customer support to internal and external customers.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Devised and implemented processes and procedures to streamline operations.

Education

GED -

Mira Costa Collge
Oceanside CA 92058
06.2025 - 07.2025

Medical Billing And Coding

CSUSM
San Marcos Ca
08.2023 - 09.2025

Skills

Customer service , Active listening Critical thinking

Data entry Customer relations ,Problem resolution

Relationship building Call center experience ,

Conflict resolution Complaint handling , Microsoft Excel

Payment processing Follow-up skills Product knowledge

Order processing Administrative support

Staff training ,Filing ,Product and service solutions

Order fulfillment Account updating

Reading comprehension ,Spreadsheets

Office equipment proficiency ,Brand representation

Shipping and logistics ,Time management

Package handling ,Teamwork and cooperation

Shipping and receiving ,Effective communication

Warehousing operations ,Punctual and reliable

Warehouse safety ,Labeling accuracy

Shipment tracking ,Safety procedures

Interpersonal skills ,Inspection and quality control

Warehouse software systems ,Shipping documentation

Export compliance regulations ,Data entry

Hazardous materials handling ,Work order review

Hand-eye coordination ,Workplace cleanliness

Quality control analysis ,Packaging techniques

Multitasking and organization ,Basic machine operation

Verbal communication ,Workflow understanding

Production line efficiency ,Repetitive task endurance

Component assembly techniques ,Part assembly

Manufacturing experience ,Product assembly

Product inspection ,Safety protocols

Good manufacturing practices

Timeline

GED -

Mira Costa Collge
06.2025 - 07.2025

Receptionist Administrator

Marquee Staffing
10.2024 - 10.2025

Medical Billing And Coding

CSUSM
08.2023 - 09.2025

Warranty Administrator Representative

Acushnet Golf Company
02.1990 - 03.2022

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YOLANDA ZEPEDA DEPINEDA