Yoliana RAMIREZ PARRA
Electronic Engineer
Naucalpan De Juarez
Summary
Experienced Electronic Engineer with over seventeen years of experience in Technology sector. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Account Manager position. With over ten years of successful experience in development of strategies and fulfillment of commercial objectives, customer growth, development of sales opportunities and customer loyalty in the technology sector under the consultative Sales modality. Recognized consistently for performance excellence and contributions to success in industry. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Account Manager Sr. (Regional Account Manager)
Zebra Technologies Enterprise De Mexico
08.2021 - Current
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team (all LATAM) to identify potential upsell opportunities and expand client base.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Account Manager Sr. NOLA
ZEBRA TECHNOLOGIES COLOMBIA S.A.S
07.2018 - 08.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Achieved annual quota and grew sales to 80% in accounts named.
Commercial Consultant Sr. II
INFOTRACK S.A.
01.2017 - 05.2018
- Opening of offices and operations in the Barranquilla city. Recognition of the company in the large economic groups of the Colombian Caribbean Region.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Advised on capture strategy, solutions and costing and pricing deals.
- Created and optimized records management strategies to coordinate and protect information.
- Leveraged and deployed B2B pricing tools.
Commercial Consultant Sr. I - Antioquia & Norte
INFOTRACK S.A
10.2011 - 12.2016
- Recognition of the company in the large economic groups in the region, especially in Antioquia.
- Increase in the number of potential clients at the regional.
- Development of new marketing strategies and position of the company in the region.
- Sales increase of the Regional Unit of 150%.
Education
No Degree - Strategic Marketing And Sales Management
Universidad De Los Andes
Medellin, Colombia 02.2016 - 11.2016
Specialist in Project Managing -
Corporacion Universitaria Minuto De Dios
Medellin, Colombia 01.2013 - 12.2014
Electronic Engineer -
Universidad De San Buenaventura
Medellin, Colombia 02.1999 - 11.2005
Skills
Communication
References
Adriana LUNA, ZEBRA TECHNOLOGIES, Customer Success Mgr., Phone: +52 55 2959 6160, E-mail adriana.luna@zebra.com
Cesar CEA, ZEBRA TECHNOLOGIES, Sales Dev. Exc, Phone: + 1 954 997 7431, E-mail cesar.cea@zebra.com
Rodolfo GUTIERREZ, DATAWARE, Gerente Regional, Phone: +52 55 2751 1273, E-mail r.gutierrez@dataware.com.mx
Recognitions
· Strategic Win - Project Won from the Competition - Mexico 2023
· Zebra Elite Club 2022
· Strategic Win - Project Won from the Competition - Mexico 2022
· Zebra Elite Club 2020
· Top Sales Achiever Award for the years 2019 and 2020 - ZEBRA TECHNOLOGIES
· Recognition as best seller 2017 - INFOTRACK S.A.
· Recognition as best seller 2013 - 2014 - 2015 - 2016 - INFOTRACK S.A.
· Recognition for best project As a services 2012 - INFOTRACK
Timeline
Account Manager Sr. (Regional Account Manager)
Zebra Technologies Enterprise De Mexico
08.2021 - Current
Account Manager Sr. NOLA
ZEBRA TECHNOLOGIES COLOMBIA S.A.S
07.2018 - 08.2021
Commercial Consultant Sr. II
INFOTRACK S.A.
01.2017 - 05.2018
No Degree - Strategic Marketing And Sales Management
Universidad De Los Andes
02.2016 - 11.2016
Specialist in Project Managing -
Corporacion Universitaria Minuto De Dios
01.2013 - 12.2014
Commercial Consultant Sr. I - Antioquia & Norte
INFOTRACK S.A
10.2011 - 12.2016
Electronic Engineer -
Universidad De San Buenaventura
02.1999 - 11.2005
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