Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoselin Martinez

_________________________________________
Campeche

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Representative

Alinsco
06.2023 - Current
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
  • Gathered, organized and input information into digital database for claims.
  • Reviewed and managed new business policy documentation.
  • Performed TPOCS and ISO processes.

Representative

Qualfon
10.2022 - 03.2023
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Education

Psychology

Sor Juana Ines De La Cruz
Campeche, Mexico

Skills

Customer support

Paperwork processing

Multitasking

Time management

Adaptability and flexibility

Teamwork and collaboration

Continuous improvement

Timeline

Representative

Alinsco
06.2023 - Current

Representative

Qualfon
10.2022 - 03.2023

Psychology

Sor Juana Ines De La Cruz

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Yoselin Martinez_________________________________________