YOUSOF HAMDIPOUR
Toronto,ON
Summary
Dynamic transportation coordinator with a proven track record at Toronto Transit Commission, excelling in route scheduling and conflict resolution. Expert in Maximo work orders and Microsoft Excel, I thrive in fast-paced environments, ensuring seamless operations and exceptional service delivery. My strong communication skills foster collaboration and enhance client satisfaction.
Overview
12
12
years of professional experience
Work History
key Coordinator
Toronto Transit Commision
Toronto
06.2025 - Current
- Managed distribution of keys, parking passes, and access cards to facilitate controlled access.
- Inventory records and key orders from RSEM stay organized and current.
- Submitted accurate Maximo work orders to ensure workflow continuity.
- Maintained organized Microsoft Office records in Excel, Word, and Outlook for effective tracking.
- POS payment processing for lost keys supports proper account handling.
- Clear communication with managers and coordinator keeps requests moving.
Transit Operator
Toronto Transit Commission (TTC)
Toronto
06.2021 - Current
- Drive buses to transport passengers along established routes to local destinations
- Operated wheelchair-accessible buses, assisting passengers with boarding to ensure safe and comfortable travel
- Conduct pre-trip and post-trip inspections of vehicle
- Reported delays and mechanical issues, facilitating timely resolution and maintaining service reliability
- Collected fares and issued validated transfers, ensuring accurate record-keeping and compliance with transit policies
- Provide passengers with information on fares, schedules and stops
- Held a C driver's license with an air brake (Z) endorsement.
Transportation coordinator
South Riverdale Health Community Centre
Toronto
12.2019 - 06.2021
- Coordinated client transportation services for South Riverdale Health Community Centre programs.
- Scheduled client ride requests using a computerized scheduling system, and resolved issues to maintain high service standards.
- Scheduled rides with community drivers, clinics, and appointment calendars.
- Confirmed client pickup details, addresses, and transport needs.
- Assisted drivers with route navigation challenges to enhance timely service delivery.
Driver
West Neighbourhood House
Toronto
10.2017 - 12.2019
- Transported seniors and individuals with disabilities to medical appointments and social events, ensuring timely access to essential services.
- Assisted clients with boarding and exiting the vehicle, providing support to ensure safe and comfortable travel to their destinations.
- Conducted daily maintenance checks on agency vehicles, including start-up inspections and fluid levels, reporting issues to maintain vehicle safety and reliability.
Driver
Uber Technologies Inc.
Toronto
12.2016 - 10.2019
- Ensured safe and timely customer arrivals at destinations.
- Managed routes using a smartphone app, optimizing travel efficiency.
- Addressed challenges during trips to maintain a smooth travel experience. and delays using advanced driving techniques to enhance safety and time management.
Financial Customer Service Representative
Alorica
Toronto
03.2017 - 10.2017
- Handled inbound calls for Alorica financial clients, addressing inquiries and resolving issues.
- Handled account inquiries and payment questions, facilitating clear communication with clients.
- Negotiated payment terms by reviewing account information and asking probing questions to address consumer objections and facilitate agreements.
- Utilized collection strategies to identify and engage parties, negotiating payment arrangements on high-value accounts.
- Authenticated the caller's identity by applying security procedures to ensure data security.
Barista
Starbucks Coffee Canada
Toronto
04.2016 - 05.2017
- Prepared handcrafted beverages using Starbucks coffee standards and recipes.
- Delivered exceptional customer service by greeting customers, educating them on merchandise, and accurately filling orders.
- Processed customer payments efficiently at the register, leveraging strong knowledge of the coffee shop's database.
- Operated POS register for café orders, payments, and refunds.
- Assembled food items, pastries, and packaged grab-and-go orders.
Merchandiser
Shoppers Drug Mart
Toronto
10.2015 - 04.2016
- Restocked shelves with inventory and monitored levels to ensure product availability.
- Ensured quality by following and enforcing standards, contributing to consistent customer experience.
- Facilitated communication between customers and the company, addressing issues and concerns to improve customer satisfaction.
Store Assistant
Winners Canada
Toronto
08.2014 - 01.2015
- Delivered exceptional customer service to uphold the company's reputation for quality service.
- Assisted Winners Canada customers with product location, fitting room service, and checkout support.
- Received, organized, and displayed new merchandise efficiently to enhance store presentation.
- Restocked sales floor with merchandise from backroom and stockroom areas.
- Maintained organized displays using Winners Canada merchandising and signage standards.
Education
Diploma - Graphic Design
Technical Complex for Higher Education
Tehran, Iran01-2005
Skills
- Transportation coordination
- Maximo work orders
- Fare collection
- Inventory management
- Microsoft Excel
- Microsoft Office
- Organization and time management
- Transport planning
- Conflict resolution
- Problem solving
- Flexible and adaptable
- Excellent communication
- Written communication
- Key management
Personal Information
Driving License: C driver's license with air brake (Z) endorsement.
LANGUAGES SKILLS and PROFICIENCY LEVEL
English , Farsi (Superior), German (intermediate), Turkish (intermediate)
Timeline
key Coordinator
Toronto Transit Commision
06.2025 - Current
Transit Operator
Toronto Transit Commission (TTC)
06.2021 - Current
Transportation coordinator
South Riverdale Health Community Centre
12.2019 - 06.2021
Driver
West Neighbourhood House
10.2017 - 12.2019
Financial Customer Service Representative
Alorica
03.2017 - 10.2017
Driver
Uber Technologies Inc.
12.2016 - 10.2019
Barista
Starbucks Coffee Canada
04.2016 - 05.2017
Merchandiser
Shoppers Drug Mart
10.2015 - 04.2016
Store Assistant
Winners Canada
08.2014 - 01.2015
Diploma - Graphic Design
Technical Complex for Higher Education