Yudlisbeth Brito
Cancún
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
31
31
years of professional experience
Work History
Entrepreneur
Esencias a la Luz
Cancún
2020.05 - 2024.01
- Developed business plans and strategies for new product launches.
- Analyzed industry trends to identify potential opportunities for growth.
- Identified and secured strategic partnerships with vendors and suppliers.
Bilingual Kindergarten Teacher
Colegio St. JHON'S
Cancún
2003.08 - 2005.01
- Developed and implemented engaging lesson plans in both English and Spanish that met the needs of all students.
- Conducted regular assessments to track student progress, identify areas of strength and weakness, and modify instruction accordingly.
- Provided individual support for struggling students by creating differentiated learning activities tailored to their needs.
- Established positive relationships with parents by communicating regularly about student performance and behavior.
- Collaborated with colleagues to plan field trips, assemblies, special events, and other educational experiences.
Telemarketing Manager
Hilton Suites
Caracas
1993.01 - 1996.08
- Resolved customer complaints promptly and efficiently, maintaining a high level of professionalism throughout.
- Managed and supervised telemarketing team to ensure successful completion of projects.
- Developed comprehensive training programs for new and existing staff members.
- Created scripts for outbound calls in accordance with company policies and procedures.
- Organized weekly training sessions for agents to review products, services, and best practices.
- Provided guidance on product knowledge, pricing structures, discounts., when necessary.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
Marketing Digital Diploma - Marketing Digital
Universidad La Salle
Cancún, México 2022-08
Enjoy Speaking in Public Course - Oratory
Velilla Valbuena Santamaria
Madrid, Spain 2021-06
Sommelier Diploma - Sommelier
Circulo De Sommelier
Cancún, México 2021-01
English Certificate - Language Interpretation And Translation
Wall Street English
Caracas, Venezuela 1999-05
Associated in Advertising And Marketing - Marketing Management
IUTIRLA
Caracas, Venezuela 1996-08
Ialian Certificate - Language Interpretation And Translation
Instituto Italiano Di Cultura
Ciudad De México, México Skills
- Culture building
- Operational planning
- Personnel management
- Team development
- Entrepreneurial personality
- Goal setting
- Customer relations
- Team bonding
- Social media management
- Employee relations
- Problem-solving aptitude
- Attention to detail
- Team collaboration
- Customer service management
- Delegating work
- Effective communication
- Teamwork
- Customer service
- Emotion management
- Interpersonal skills
- Adaptability and flexibility
- Education and teaching
- Fast learne
- English- Spanish translation
- text writing, editorial, etc
Languages
Spanish
First Language
English
Intermediate
B1
Italian
Elementary
A2
Timeline
Entrepreneur
Esencias a la Luz
2020.05 - 2024.01
Bilingual Kindergarten Teacher
Colegio St. JHON'S
2003.08 - 2005.01
Telemarketing Manager
Hilton Suites
1993.01 - 1996.08
Marketing Digital Diploma - Marketing Digital
Universidad La Salle
Enjoy Speaking in Public Course - Oratory
Velilla Valbuena Santamaria
Sommelier Diploma - Sommelier
Circulo De Sommelier
English Certificate - Language Interpretation And Translation
Wall Street English
Associated in Advertising And Marketing - Marketing Management
IUTIRLA
Ialian Certificate - Language Interpretation And Translation
Instituto Italiano Di Cultura