Yunuen Hernández Solar
Orizaba
Summary
Dynamic business management specialist with extensive experience in optimizing operations and enhancing customer satisfaction across various industries. Proven ability to lead teams, negotiate contracts, and analyze market trends to drive business success while effectively communicating in both languages.
Overview
32
32
years of professional experience
Work History
Credit Manager
AHERN INTERNACIONAL DE MEXICO
08.2010 - 09.2025
- Developed and implemented credit policies to safeguard company assets.
- Collaborated with sales team to establish customer credit limits.
- Analyzed financial statements to determine creditworthiness of clients.
- Provided training and guidance to junior credit staff on best practices.
- Monitored payment trends and followed up on overdue accounts.
Regional sales manager
VWR INTERNATIONAL, S. DE RL DE CV
Tijuana
03.2010 - 08.2010
- Developed regional sales strategies that expanded market penetration across Tijuana, Ensenada, Rosarito, Tecate, and Mexicali.
- Managed relationships with key clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Conducted regular sales meetings to assess performance and align on strategic goals.
Collection and customer service executive
ARIES GRUPO INMOBILIARIO
Tijuana
11.2008 - 12.2009
- Delivered customer service as collections and customer service executive, approved new sales contracts for three developments in Rosarito, BC, recovered overdue payments, established payment plans, managed property transfers, facilitated voluntary cancellations, organized archives, and addressed customer requests.
Administration Manager
GARDEL HAIR RESTORATION INSTITUTE
Tijuana
11.2000 - 03.2004
- Hired to implement and create the business administration department. Principal activities: total control of surgery, procedures and medical appointment Schedule, firm of contracts, handling on payments and bank accounts, material purchasing, accounts payable and database control.
- Medical group for hair transplantation and plastic and reconstructive surgery.
- Managed daily operations of hair restoration clinic.
- Coordinated appointment scheduling for patients and staff.
- Oversaw inventory management of medical supplies and products.
Credit and collection executive
TELCEL
Tijuana
03.1998 - 06.2000
- Rotated between departments to provide coverage during pregnancies and vacations.
- Supported operations at leading wireless communication company.
- Led cross-functional teams to implement customer satisfaction initiatives.
- Developed strategic plans to improve service delivery and operational efficiency.
- Analyzed market trends to identify opportunities for growth and innovation.
Sales Representative & Customer service
SERVICIOS ECOLOGICOS GAL
Tijuana
01.1994 - 01.1998
- Supervised administration and customer service, managing complete business operations of the company.
- Managed subsidiaries focused on recycling and final disposal of hazardous waste for industrial clients.
- Identified environmental service needs of enterprises based on production processes and types of toxic or hazardous wastes, provided technical and legal advice, and coordinated full-service disposal.
Education
Seed Business 101 -
University of California, Davis
12-2012
Eneagrama Basic Training -
Ibero, Tijuana
Tijuana09-2012
Degree - BUSINESS MANAGEMENT
Universidad Autónoma de Baja California (UABC)
Tijuana, Baja California01-1997
Skills
- Sales strategy development
- Sales forecasting
- Market analysis
- Sales pipeline management
- Contract negotiation
- Client relationship management
- Relationship management
- Customer insights
- Market strategy
- Risk assessment
- Risk analysis
- Credit scoring
- Team leadership
- Effective communication
- Written communication
- Problem resolution
- Sales approvals
Training
- Seed Business 101, 12/03/12 - 12/07/12, University of California, Davis
- Eneagrama Basic Training, 09/21/12 - 09/23/12, Ibero, Tijuana
- Effective collection strategies, 06/01/09, 8 Hrs
- Functional Supervisor, 07/01/08, 12 Hours
- Effectiveness collection and negotiation, 10/01/05, 12 Hours, CANACO
- Collection Training, 08/01/04, COPARMEX
- Human resources labor practicing, 01/01/03, 6 Hours
- Art of persuasion on professional sales, 04/01/00
- Team work organization, 09/01/99
- Fiscal reform, 01/01/99
- Seminar of Leadership Ryla, 01/01/97
- Marketing development and management presentation, 01/01/95, UABC
- Family plan of unforeseeable, 01/01/94
- Trimestral English Certificate I, II, III, IV and TOEFL, 1993-1994, Lang Lab Tijuana, B.C.
Other Skills - Computer Skills
- SAP
- Word
- Excel
- Power point
- Sistema Hotelero
- Megapaq
- Armed
- Multivisión
- Contavisión
- Master 100
- Sicop
Other Jobs
- Hotel Festival Plaza, Rosarito, BC, Front desk clerk supervisor
- Hotel Oasis Beach Resort, Rosarito, BC, Sales executive and customer service
- All blocks de México, Collections supervisor
- Telvista call center, Mexicana de Aviación, Coordinator
- Hispanoamerican guitar center, Coordinator of the institute
Timeline
Credit Manager
AHERN INTERNACIONAL DE MEXICO
08.2010 - 09.2025
Regional sales manager
VWR INTERNATIONAL, S. DE RL DE CV
03.2010 - 08.2010
Collection and customer service executive
ARIES GRUPO INMOBILIARIO
11.2008 - 12.2009
Administration Manager
GARDEL HAIR RESTORATION INSTITUTE
11.2000 - 03.2004
Credit and collection executive
TELCEL
03.1998 - 06.2000
Sales Representative & Customer service
SERVICIOS ECOLOGICOS GAL
01.1994 - 01.1998
Seed Business 101 -
University of California, Davis
Eneagrama Basic Training -
Ibero, Tijuana
Degree - BUSINESS MANAGEMENT
Universidad Autónoma de Baja California (UABC)