Yunueth Estephania Rodriguez Delgadillo

• Assisted clients with registering companies at both State and Federal levels.
• Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
• Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
• Streamlined internal communication channels by creating and distributing timely announcements, meeting minutes, and updates to all relevant parties.
• Provided technical support for order cancellations and refunds, ensuring timely and satisfactory resolutions.
• Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
• Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.

Alternative

Chat representative promotion

• Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services via chat.
• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
• Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.

• Cold calling, conducted 50 + outbound calls to prospective clients to generate leads and appointments.
• Presented products and services persuasively to drive sales and achieve targets.
• Maintained accurate records of interactions and outcome in internal software.
• Third-party company offering products and services, including prices and special discounts for auto insurance and commercial insurance
• Administration and monitoring of orders
• Lead generation
• Respond to and resolve every call or email
• Gather information to quote for Insurance qualifying clients to the best Insurance company giving them effective communication and negotiation for their budget and needs
• Suggest a change of Insurance if another policy is more beneficial.

• Providing customer service and assistance to English + Spanish-speaking customers
• Making the first contact with customers
• Maintaining a database
• Encouraged customers to buy additional products
• Processing orders + payments
• Understanding customer needs and determining solutions.

Quality assurance specialist promotion.

• Responsible for monitoring phone calls to ensure that the representatives are following the protocols of the organization
• Provide feedback to help create performance, and improvement goals
• Develop training programs
• Direct quality initiatives requiring adherence to Quality Assurance policies and procedures
• Develop new models + implement changes.