Yuriria Luna
Mercedes
Summary
- Aspiring leader with 7 years of customer service experience, focused on fostering team development and growth. Proficient in metric reporting, enabling data-driven decision-making. Strong interpersonal skills facilitate effective communication and collaboration in fast-paced environments. Resourceful and adaptable, ready to tackle challenges and drive team success.
Overview
10
10
years of professional experience
Work History
Nail Technician
Self Employed
Mercedes
2022.09 - Current
- Provided luxury beauty services that elevated client satisfaction and loyalty.
- Actively listened to client needs to achieve desired results.
- Customized beauty treatments based on individual preferences to achieve desired outcomes.
- Upheld high standards of professionalism, contributing to positive client relationships.
Video Repair Specialist
Spectrum
McAllen
2017.03 - 2022.07
- Troubleshot video and internet services to resolve issues efficiently.
- Delivered outstanding customer service experiences and consistently exceeded monthly metrics.
- Educated customers on available services to drive engagement and satisfaction.
- Clarified monthly bills and charges, improving customer comprehension.
- Cross-trained in multiple business lines, enhancing team adaptability.
- Supported team members through call shadowing and constructive feedback.
- Received multiple awards for top performance in service delivery.
- Operated computer workstations for data entry and retrieval purposes.
Fraud Specialist
ACT
Harlingen
2016.11 - 2017.03
- Validated customer account holder status through comprehensive data research, ensuring accurate account management.
- Compiled information to investigate and resolve identity fraud cases, contributing to fraud prevention efforts.
- Achieved monthly metric goals consistently, demonstrating commitment to performance.
- Performed data entry into computer system for tracking purposes, maintaining accurate records for case management.
Dispatch
Grimaldo Cable Services
Mercedes
2016.08 - 2016.11
- Coordinated technician assignments based on geographical area to optimize job distribution
- Delivered productivity reports to CEO, highlighting daily performance metrics
- Facilitated weekly meetings to discuss operational concerns and updates on new procedures
- Introduced and implemented an efficient data entry system to track productivity
- Performed clerical tasks such as filing, photocopying, scanning documents.
Education
Some College (No Degree) -
Mercedes High School
Mercedes, TxSkills
- Customer service and client engagement
- Critical thinking
- Data entry and documentation
- Client consultation
- Project management
- Attention to detail
- Problem resolution
- Documentation management
Timeline
Nail Technician
Self Employed
2022.09 - Current
Video Repair Specialist
Spectrum
2017.03 - 2022.07
Fraud Specialist
ACT
2016.11 - 2017.03
Dispatch
Grimaldo Cable Services
2016.08 - 2016.11
Some College (No Degree) -
Mercedes High School