Yvonne Acevedo
El Paso
Summary
Am and will always be dedicated to providing excellent Customer Service whether it is to internal or external customers. I am committed to maintaining a professional, ethical attitude always.
Overview
29
29
years of professional experience
Work History
Sr. Rep International Customer Service
CAH
06.2021 - Current
- Manage several International accounts which includes placing orders, providing product ETA's, tracking information. I Create Service Issues for Debits, Credits, Returns.
- I work with MRP controllers for product information, availability, product movements.
- I communicate with customers through email, inbound phone calls, Zoom or Teams meetings.
- Generate customer reports as needed
- Work with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issues.
- Responsible for group mailbox tasks and workflow.
- Participate in and/or lead special projects as designated by my Supervisor.
- Effectively apply knowledge of job and company policies and procedures to complete a variety of assignments.
- SAP/CRM/Microsoft Teams/OneNote/ knowledge.
- Apply advanced skills to resolve problems independently.
- Modify process to resolve situations such as checking pipeline for product availability and procuring an order so it fills and DN can be shipped.
- Work both independently and in a group always following established procedures.
- Continuously provide general guidance or assistance to less experienced team members, sharing knowledge acquired in the different positions held within CAH.
Rep II Customer Service
CAH
02.2004 - 06.2021
- Had several International customers such as France, Australia, New Zealand, Canada, Brazil. Built weekly Ocean and Air shipments. Procured their orders and created Delivery Notes, created Manifests and worked with WH to arrange shipments.
- Delivered exceptional customer service by leveraging knowledge of products and services. Examples include working with planning Teams. DMG and WH personnel in order to meet deadlines, provide product ETA's and fulfill orders.
- Worked with Sales Reps by arranging Sample shipments to many Hospitals so that they could Sample CAH products.
- Investigated and resolved internal and external customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with internal and external customers.
- Responded to customer requests, offering support and recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Raw Material and Finished Goods WH
CAH
01.2000 - 01.2004
Machine Operator
CAH
05.1994 - 01.2000
Education
Basics
EPCC
El Paso TX.Additional Information
Clifton Strengths
- Harmony
- Developer
- Positivity
- Empathy
- Consistency
Timeline
Sr. Rep International Customer Service
CAH
06.2021 - Current
Rep II Customer Service
CAH
02.2004 - 06.2021
Raw Material and Finished Goods WH
CAH
01.2000 - 01.2004
Machine Operator
CAH
05.1994 - 01.2000
Basics
EPCC
Similar Profiles
WOODJELSON ELINORWOODJELSON ELINOR
Agent de sécurité at CAH AGENCYAgent de sécurité at CAH AGENCY
Monique CondonMonique Condon
WaveMark Account Manager at Cardinal Health CAH LocationWaveMark Account Manager at Cardinal Health CAH Location
Mowava MichaelMowava Michael
Passenger Service Agent at GCG Barbados (Ltd)/CAHPassenger Service Agent at GCG Barbados (Ltd)/CAH
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas