Yvonne Gonzalez
Lemon Grove,CA
Summary
Bilingual Medical Administrative Assistant, seeking a challenging position with the opportunity of growth. Providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Mitchell Poiset DDS
07.2009 - 10.2009
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Mid-City Community Clinic
05.2008 - 06.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Personal Assistant/ Receptionist
Josephine Zarate CEO
07.2006 - 04.2007
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Coordinated appointments with medical professionals.
Education
Graduate Certificate - Medical Administrative Assistant
San Ysidro Adult School
San Diego, California12.2022
Certificate - Medical Terminology
San Ysidro Adult School
San Ysidro , California12-2022
Graduate Certificate - Insurance Coding & Billing Receptionist
Concorde Carreer College
San Diego, California11.2008
Skills
- Medical office administration
- Insurance verifications
- Medical records management
- Patient callbacks
- Workflow optimization
- Medical charting
- Mail management
- Patient registration
- Medical terminology
- Appointment scheduling
- Front desk operations
- Telephone etiquette
- Excellent multitasking capability
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Dental Receptionist
Mitchell Poiset DDS
07.2009 - 10.2009
Medical Receptionist
Mid-City Community Clinic
05.2008 - 06.2008
Personal Assistant/ Receptionist
Josephine Zarate CEO
07.2006 - 04.2007
Graduate Certificate - Medical Administrative Assistant
San Ysidro Adult School
Certificate - Medical Terminology
San Ysidro Adult School
Graduate Certificate - Insurance Coding & Billing Receptionist
Concorde Carreer College
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