Zahori Romero
Veterinarian Zootechnician
COYOACÁN
Summary
Dynamic leader with proven problem-solving and customer relations skills honed at Teleperformance Mexico. Excelled in team building and leadership, significantly enhancing customer satisfaction and team performance. Expert in call center operations and adept at multitasking, consistently achieving targets through adaptability and strategic decision-making.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Teleperformance Mexico
04.2021 - 07.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Sales Assistant
Isadora Jewerly
10.2019 - 04.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Veterinarian
National Autonomous University of Mexico
Https://g.co/kgs/GUqk7T8 05.2001 -
Skills
Problem-solving
Customer relations
Adaptability and flexibility
Team building and leadership
Decision-making
Call center operations
Work prioritization
Multitasking and organization
Timeline
Customer Service Supervisor
Teleperformance Mexico
04.2021 - 07.2023
Sales Assistant
Isadora Jewerly
10.2019 - 04.2020
Bachelor of Science - Veterinarian
National Autonomous University of Mexico
05.2001 -
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