I adapt quickly to new environments and challenges. I have strong communication skills, attention to detail, customer service, and teamwork, and I am focused on achieving efficient and high-quality results.
Overview
1
1
year of post-secondary education
2027
2027
years of professional experience
Work History
Remote supervisor
Remotics
Coyoacan
01.2025 - Current
Communication with agents in the United States for robot incident resolution.
Robot management in current environments.
Robot failure reporting.
Use JIRA for incident management
Engaged with team members on Slack for project updates.
General employee
Game Planet
Mexico City
04.2024 - 12.2024
Price changes.
General cleaning.
Inventory management and product loss.
Customer service.
Use of Microsoft Office.
Cash and card payments.
Processed returns, exchanges, refunds, and credits in accordance with company policies.
Trainer
GreenGrass
Mexico City
01.2024 - 09.2024
Organized team practices to promote collaboration and strategy execution.
Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
Assessed player abilities and assigned positions according to individual strengths.
Trained new staff on salad preparation techniques and kitchen safety protocols.
Adhered to strict health codes related to food preparation methods.
Customer Experience Leader
McDonald's
Toronto, Ontario
Led training sessions for new team members to enhance customer service skills.
Developed customer feedback systems to improve service delivery and satisfaction.
Collaborated with management to implement new operational procedures and standards.
Remote Sales Manager in Residential Construction at Self Employed Freelance ServicesRemote Sales Manager in Residential Construction at Self Employed Freelance Services