Summary
Overview
Work History
Education
Skills
Address
Languages
Timeline
Generic

Zarah Sigala Arizaga

Mexico City

Summary

I adapt quickly to new environments and challenges. I have strong communication skills, attention to detail, customer service, and teamwork, and I am focused on achieving efficient and high-quality results.

Overview

1
1
year of post-secondary education
2027
2027
years of professional experience

Work History

Remote supervisor

Remotics
Coyoacan
01.2025 - Current
  • Communication with agents in the United States for robot incident resolution.
  • Robot management in current environments.
  • Robot failure reporting.
  • Use JIRA for incident management
  • Engaged with team members on Slack for project updates.

General employee

Game Planet
Mexico City
04.2024 - 12.2024
  • Price changes.
  • General cleaning.
  • Inventory management and product loss.
  • Customer service.
  • Use of Microsoft Office.
  • Cash and card payments.
  • Processed returns, exchanges, refunds, and credits in accordance with company policies.

Trainer

GreenGrass
Mexico City
01.2024 - 09.2024
  • Organized team practices to promote collaboration and strategy execution.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Trained new staff on salad preparation techniques and kitchen safety protocols.
  • Adhered to strict health codes related to food preparation methods.

Customer Experience Leader

McDonald's
Toronto, Ontario
  • Led training sessions for new team members to enhance customer service skills.
  • Developed customer feedback systems to improve service delivery and satisfaction.
  • Collaborated with management to implement new operational procedures and standards.
  • Resolved customer complaints promptly, enhancing overall dining experience quality.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Analyzed customer service trends to identify areas for improvement and training needs.

Education

English -

Internacional Language Academy of Canada
Toronto, Ontario, Canada
07.2020 - 05.2021

Skills

  • Performance coaching
  • Problem-solving
  • Negotiation
  • Conflict resolution
  • Resource allocation
  • Customer service
  • Multitasking
  • Adaptability to change
  • Jira
  • Slack
  • Attention to detail
  • English communication
  • Proactivity

Address

4,B2

Languages

English
Upper Intermediate
B2

Timeline

Remote supervisor

Remotics
01.2025 - Current

General employee

Game Planet
04.2024 - 12.2024

Trainer

GreenGrass
01.2024 - 09.2024

English -

Internacional Language Academy of Canada
07.2020 - 05.2021

Customer Experience Leader

McDonald's
Zarah Sigala Arizaga