Zayra Yamira Ruiz Guzman
Tijuana
Overview
9
9
years of professional experience
Work History
Translator and Concierge Team Member
Pompeii Surgical
08.2022 - 10.2022
- Tended to every patient and their companions, making sure they felt at ease
- Helped patients fill in their paperwork
- Checked everything was good or if we had to reprint anything or fix mistakes
- Prepared invoices and took payments/handed receipts
- Scanned invoices and put them along with the payment in a safety box
- Took companions for breakfast, tacos, coffee and/or bought things for them at the convenience store
- Checked up on pre and post-surgery patients
- Attended the nurses' requests for help
- Let patients know whenever they were heading to the lab for their barium test
- Received people having surgery that day and helped them with their bags
- Helped doctors send digital results of the barium test of each patient
- Handed patients pick-up times and explained what would happen the day they left
- Gave patients a speech wishing them the best and commending them for their big life-making decision
Appointment Setter / Administrative Assistant
CHIPSA HOSPITAL
04.2022 - 10.2022
- Making initial contact with cancer patients
- Conducting a questionnaire for doctors to assess patient eligibility
- Conducting empathetic discussions
- Rescheduling subsequent calls (online consultations)
- Coordination logistics
- Managing calendars
- Integrating medical records
- Requesting medical records
- Entering notes from each doctor
- All of this: 95% American market, 95% calls in English
Operations Specialist
Vida Wellness and Beauty
08.2021 - 01.2022
- Receive calls from the switchboard
- Schedule appointments, reschedule, or cancel appointments, stating cancellation policies
- Transfer important calls to the correct department
- Provide information to clients interested in plastic surgery, bariatrics, spas, dermatology, and gynecology, where appropriate (transfer calls to specialists in specific cases)
- Direct daily leads that arrive in my email, other relevant emails to paid campaigns, and CRM leads to the corresponding salespeople
- Verify photos and completed profiles with a questionnaire for virtual consultations
- Schedule appointments for first-time clients
- General assistant for the urologist
- Request photos for plastic surgery leads so they are eligible for virtual consultations
- Reschedule appointments due to sudden changes in doctors' schedules
- Cover the patient reception desk when the receptionist is on lunch break
- Manage transportation and laboratory logistics
- Promote in the switchboard position, schedule appointments, etc
- Operations executive, requesting photos and questionnaires, and providing information to clients with a commission ($1 per in-person appointment, $1 for photos submitted and uploaded correctly for evaluation, and $15 for urologist surgery)
- Collect $100 commission in the first week of November
- Be seen as worthy of resolving issues or concerns from colleagues
- Perform call center work when there was no one to do it or when they were absent
Real Estate Advisor
Vertical 360
01.2020 - 05.2021
- Make and coordinate appointments with clients or other brokers
- Follow up with clients
- Perform visits to different properties (houses, apartments, offices, land, commercial lots)
- Connect the client with a mortgage advisor, facilitating the loan process
- Constantly obtain new properties for inventory
- Take photos of all Properties
- Wealth Advisor
Wealth Advisor
PROFUTURO GNP
04.2018 - 09.2019
- Free retirement advice
- Afore transfer procedures
- Visiting companies to cold-call clients
- Making calls to schedule appointments
- 90% of the procedures are completed with an additional product (Voluntary Contributions with Yield)
- Follow-up with the client after closing the procedure
- Knowledge of the different pension laws
- Complete a procedure on the first visit based on sound advice
- Understanding of savings funds and their importance
- Handling rejection
- Very good relationship with clients, knowing how to handle different client personalities
- Earned the following prizes based on goals: Tablet, Backpack, Smartwatch, Trip to Congress at Hacienda Cocoyoc (Morelos), all paid for
- Audi A1
- Certain goals generated tickets for a national raffle of 55,000 tickets, and I was the winner
Real Estate Advisor
ESPACIOS IR Real Estate
02.2017 - 05.2017
- Promoted foreclosed homes to the general public/people with INFONAVIT and FOVISSTE credit
- Checked credit and offered available homes based on credit
- Called interested clients, followed up, opened and closed sales
- Field prospecting
- Showcased homes to clients
English Teacher
Playas Elementary and Jr. High
01.2014 - 01.2015
- Responsibilities from 7:00 a.m
- To 3:00 p.m
- Arrive and stand guard, speaking 100% English with students and staff
- Teach classes on: Grammar, Composition, Spelling, Math, Reading Comprehension, Geography, and Science until the time for class change
- Stand guard during recess
- Dismissal guard and stay for homework workshop once a week
- Assign homework and projects
- Create study guides and adapted tests
- Create monthly and weekly lesson plans
- Dynamic lesson planning
- I contributed to teaching with little experience in the field, catching up with the children since I had children with academic delays
- Speaks with children, parents, and staff in 100% English
- Good rapport with students
- Improved students' grades from one month to the next
Education
High School -
Mater Dei Catholic High School
Chula Vista06.2010
Skills
- Quick learning ability
- Perfect English
- Patience
- Empathy
- Proactivity
- Ability to connect with students and their emotional needs
Timeline
Translator and Concierge Team Member
Pompeii Surgical
08.2022 - 10.2022
Appointment Setter / Administrative Assistant
CHIPSA HOSPITAL
04.2022 - 10.2022
Operations Specialist
Vida Wellness and Beauty
08.2021 - 01.2022
Real Estate Advisor
Vertical 360
01.2020 - 05.2021
Wealth Advisor
PROFUTURO GNP
04.2018 - 09.2019
Real Estate Advisor
ESPACIOS IR Real Estate
02.2017 - 05.2017
English Teacher
Playas Elementary and Jr. High
01.2014 - 01.2015
High School -
Mater Dei Catholic High School
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