Zianya Padilla González
Tijuana
Summary
Dynamic quality control agent with a proven track record at UCC, excelling in compliance evaluation and call analysis. Adept at utilizing Microsoft Office Suite and delivering exceptional customer assistance. Recognized for enhancing quality standards and fostering effective communication, ensuring timely resolution of issues and improved customer satisfaction.
Overview
4
4
years of professional experience
Work History
QUALITY CONTROL AGENT
UCC
05.2023 - Current
- Performed quality control audits on recorded calls to ensure compliance with company standards.
- Collaborated with Collections Supervisors to address and correct quality control concerns in a timely manner.
- Utilized quality control tools and techniques to analyze recordings samples and identify potential mistakes.
COLLECTIONS AGENT
UCC
05.2022 - 05.2023
- Handled inbound customer inquiries and resolved issues in a timely manner, and collect payments.
- Provided exceptional customer service and maintained a high level of professionalism.
- Utilized active listening skills to understand customer needs and provide accurate information and have an effective negotiation.
PASTRY ASSISTANT
Livita Repostería
08.2021 - 02.2022
- Worked as a baker in a busy bakery, mixing, shaping, and baking various pastries and breads.
- Collaborated with team members to develop new pastry recipes and improve existing ones.
- Operated commercial kitchen equipment such as ovens, mixers, and pastry tools with precision and efficiency.
Education
B.A. - Culinary And Management
University
Tijuana, Mexico.01.2022
Skills
- Customer assistance
- Microsoft Office Suite proficiency
- Time management
- Data entry
- Communications
- Compliance evaluation
- Call analysis
Languages
- Spanish, Native
- English, Advanced
- French, Elementary
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Beginner
A1
Timeline
QUALITY CONTROL AGENT
UCC
05.2023 - Current
COLLECTIONS AGENT
UCC
05.2022 - 05.2023
PASTRY ASSISTANT
Livita Repostería
08.2021 - 02.2022
B.A. - Culinary And Management
University
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