Zimri Natanael Morales Rodarte
Reynosa
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager
Presto Cash
08.2020 - 10.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Submanager
Mariscos Expess
10.2018 - 07.2020
- Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed a team of employees, providing necessary training and mentorship for their professional growth.
- Developed strong relationships with key clients, ensuring retention and repeat business.
- Analyzed market trends to identify opportunities for growth or adjustments needed within the current business model.
- Established quality assurance procedures that ensured consistently high standards were met across all aspects of store operation.
Manager
Prestocash
11.2015 - 10.2018
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Instituto Nacional Electoral
01.2014 - 09.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BBA - Business Economics
Universidad Tamaulipeca
Reynosa, Tamaulipas, Mexico12.2022
Skills
- Marketing
- Operations Management
- Workforce Management
- Financial Management
- Contract Management
- Business Administration
- Performance Management
- Budget Control
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Financial Analysis
- Emotional Intelligence
- Effective Communication
Timeline
Manager
Presto Cash
08.2020 - 10.2023
Submanager
Mariscos Expess
10.2018 - 07.2020
Manager
Prestocash
11.2015 - 10.2018
Administrative Assistant
Instituto Nacional Electoral
01.2014 - 09.2015
BBA - Business Economics
Universidad Tamaulipeca
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