Summary
Work History
Education
Skills
Languages
Timeline
Generic

Zoe Gonzalez

National City

Summary

Dynamic Customer Service Representative with a proven track record at Birrieria "La Malcriada," excelling in conflict resolution and sales strategies. Recognized for enhancing customer satisfaction and surpassing sales goals through effective communication and active listening. Committed to fostering team collaboration and improving service processes for optimal customer experiences.

Work History

Customer Service Representative

Birrieria '' La malcriada ''
National City
02.2025 - 08.2025
  • Assisted customers with menu selections and special requests.
  • Processed customer orders efficiently and accurately.
  • Maintained cleanliness and organization of dining area.
  • Handled customer inquiries and resolved complaints promptly.
  • Collaborated with kitchen staff to ensure timely service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Participated in team meetings to improve service quality.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

GED -

Chula Vista High School
Chula Vista
05-2023

Skills

  • Customer service
  • Order processing
  • Sales strategies
  • Product knowledge
  • Team collaboration
  • Customer relationship management
  • Attention to detail
  • Conflict resolution
  • Problem solving
  • Active listening
  • Customer consulting
  • Calm demeanor
  • Brand representation
  • Team development
  • Strong teamwork
  • Retail sales customer service
  • Problem resolution
  • Multitasking and organization
  • Retail marketing

Languages

Spanish
First Language
Spanish
Proficient (C2)
C2

Timeline

Customer Service Representative

Birrieria '' La malcriada ''
02.2025 - 08.2025

GED -

Chula Vista High School
Zoe Gonzalez