Dynamic Customer Service Representative with a proven track record at Birrieria "La Malcriada," excelling in conflict resolution and sales strategies. Recognized for enhancing customer satisfaction and surpassing sales goals through effective communication and active listening. Committed to fostering team collaboration and improving service processes for optimal customer experiences.
Work History
Customer Service Representative
Birrieria '' La malcriada ''
National City
02.2025 - 08.2025
Assisted customers with menu selections and special requests.
Processed customer orders efficiently and accurately.
Maintained cleanliness and organization of dining area.
Handled customer inquiries and resolved complaints promptly.
Collaborated with kitchen staff to ensure timely service.
Answered customer inquiries and provided accurate information regarding products and services.
Participated in team meetings to improve service quality.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Surpassed sales goals through implementation of successful marketing strategies.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Identified opportunities for upselling additional products or services based on customer needs.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.