Customer Service Representative
Birrieria '' La malcriada ''
National City
02.2025 - 08.2025
- Assisted customers with menu selections and special requests.
- Processed customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining area.
- Handled customer inquiries and resolved complaints promptly.
- Collaborated with kitchen staff to ensure timely service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Participated in team meetings to improve service quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.