Zula Hernández
Bachelor's Degree In Administrative Computer Systems
Mexico City,CMX
Summary
Over 20 years of passionate Facilities Management experience. Expertise extends to enhancement of internal processes in multiple areas (Indirect Procurement/Sourcing, Vendor Management, Company Insurance Process, Car Fleet Management, Travel & Real Estate) for Mexico Nike Team. Proven ability in boosting operational efficiencies and achieving substantial cost savings through strategic data integration projects & Vendor’s negotiations. Offering high-quality customer service and employees experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Global Places and Services Mexico Lead
Nike De México S De RL De CV
05.2024 - Current
- Streamlined workflow processes for increased productivity and timely completions of tasks.
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Established strong working relationships across functional teams, promoting collaboration and open communication channels throughout the company.
- Ensured compliance with industry regulations through consistent adherence to established protocols and guidelines.
- Contributed to the development of innovative solutions for challenging projects, resulting in successful outcomes within budget constraints.
- Ensured compliance with all regulatory requirements, avoiding potential fines and delays.
- Enhanced team morale through effective communication and collaborative problem-solving.
- Fostered culture of continuous improvement, suggesting process optimizations that were implemented.
- Facilitated cross-team communication, ensuring alignment with project goals and timelines.
- Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Third-party Vendor Services (IFM) on site coordination and supervision
Workplace Design & Connectivity City Manager
Nike De México S De RL De CV
02.2021 - 05.2024
- Create annual budget and submitted it to Finance Team for review and approval.
- Oversaw over 35 personnel working in multiple areas.
- Pursued learning opportunities and maintained current understanding of trends and technological advances in facilities management.
- Monitored and supported bidding and proposal process.
- Calculated population trends to forecast future growth and strategically develop workplace according to needs.
- Maintained department productivity and standards through proactive management of teams and policies.
- Managed financial resources responsibly, resulting in balanced budgets and cost savings for the company
- Emergency response efforts during natural disasters or other crises to ensure employees safety and minimize property damage.
- Fostered an inclusive work environment by promoting diversity and equity initiatives.
- Implemented technology solutions that improved service delivery efficiency for residents while reducing operational costs for the Company
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Facilities Supervisor
Nike De México S De RL De CV
09.2000 - 02.2021
- Provided prompt resolution of employee concerns related to workspace conditions or safety issues in the facility environment.
- Developed comprehensive emergency response plans to minimize downtime during unexpected events or disasters.
- Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.
- Assisted in budget planning by providing detailed estimates for repair costs, equipment upgrades, and other facilities-related expenses.
- Implemented cost-saving measures by sourcing more affordable suppliers for equipment parts and materials without compromising quality.
- Facilitated communication between team members during project execution periods for smooth coordination of tasks.
- Supported upper management decisions regarding capital investments by providing data-driven insights into facility requirements.
- Optimized space utilization within the facility by organizing storage areas and improving workplace layouts.
- Indirect Sourcing / Procurement leadership for the Country site offices + Retail Stores and Distribution Center
- Company Insurance Policies' management for Nike Mexico
- Car Fleet Program Management
- Helped select, schedule and oversee contractors.
- Collaborated with cross-functional teams to support company-wide initiatives and improve overall productivity.
- Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
- Managed RFQ and RFP processes for bidding capital projects.
- Enhanced facility operations by implementing efficient maintenance schedules and procedures.
- Reduced energy consumption through regular audits and updates to heating, ventilation, and air conditioning systems.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Provided support and services related to mail and deliveries.
- Served as point of contact for internal and external customers seeking support and information.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Streamlined vendor management by negotiating contracts, monitoring performance, and maintaining strong relationships with service providers.
- Travel Services management for Nike Mexico Employees
Information Technology Supervisor
Nike De México S De RL De CV
03.1997 - 09.2000
- Enhanced team productivity by providing regular training sessions on the latest technologies.
- Improved IT system efficiency by implementing and managing new software solutions.
- Developed and maintained strong relationships with vendors, ensuring timely delivery of hardware and software components.
- Designed custom applications tailored to specific business needs that streamlined workflows while protecting sensitive data.
- Boosted end-user satisfaction through effective communication channels between the IT department and other stakeholders.
- Evaluated emerging trends in technology to make strategic recommendations for future investments in hardware or software upgrades.
- Championed collaboration between departments, fostering increased interdepartmental communication regarding IT initiatives and goals.
- Reduced downtime for critical systems by creating and maintaining comprehensive disaster recovery plans.
- Oversaw successful migration projects from one platform to another, ensuring minimal downtime during the transition process.
- Mentored junior team members, assisting their professional development within the field of information technology management.
Education
Bachelor of Science - Bachelor of Administrative Computer Systems
Universidad Del Valle De Mexico Campus Lomas Verde
Mexico, México, Mexico06.1995
Skills
Teamwork and Collaboration
Time Management
Multitasking
Adaptability and Flexibility
Continuous Improvement
Relationship Building
Problem-solving abilities
Decision-Making
Effective Communication
Interpersonal Skills
Active Listening
Attention to Detail
Accomplishments
- Achieved Offices sites relocation in 5 times (2 cities) through effectively leadership, communication, budget accuracy and time management
- Mexico as a model of Best Practices of Procurement Processes for Nike Global
- RFP successfully roll-out (Finance & Indirect Sourcing) for Mexico
- Outstanding site experience development for Visitors and Nike Athletes
- Mentoring & Coaching Team Members and see them grow
- Keep doing "The Right Thing" as breathing
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Running, Walking, Reading, Watching TV Series and Theatre
Love to meet new people / culture while exercising (outdoors preferably). I keep my mind positive while avoiding loosing my capacity of surprise myself with new things or ideas. Eternal supported of a good laugh. Professional Hugger.
Timeline
Global Places and Services Mexico Lead
Nike De México S De RL De CV
05.2024 - Current
Workplace Design & Connectivity City Manager
Nike De México S De RL De CV
02.2021 - 05.2024
Facilities Supervisor
Nike De México S De RL De CV
09.2000 - 02.2021
Information Technology Supervisor
Nike De México S De RL De CV
03.1997 - 09.2000
Bachelor of Science - Bachelor of Administrative Computer Systems
Universidad Del Valle De Mexico Campus Lomas Verde
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