ZYANYA GONZALEZ GAVITO
Cuautitlán Izcalli,MEX
Summary
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail
Overview
8
8
years of professional experience
Work History
Operation assistant
Dolphin Realty
10.2020 - 12.2025
- Managed the CEO's calendar, scheduled meetings, and coordinated daily tasks to optimize productivity.
- Assisted agents with follow-ups, appointment setting, and document preparation.
- Drafted and reviewed contracts, ensuring accuracy and compliance with regulations.
- Maintained and updated listings on various digital platforms and CRM systems.
- Communicated with business partners, vendors, and clients to foster strong professional relationships.
- Handled administrative tasks, emails, and social media content creation to enhance brand visibility.
- Post Sale Customer service
- Coordinated property showings, ensuring seamless communication between clients and agents.
- Streamlined daily operations by managing calendars and scheduling appointments for team members.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Customer service agent
Sykes
02.2021 - 04.2022
- Delivered professional phone support to Verizon customers, resolving inquiries and technical issues efficiently while maintaining a positive client experience.
- Provided step-by-step technical assistance for telephone and internet services, ensuring customer satisfaction through clear communication and patience.
- Promoted service upgrades and add-ons through soft sales techniques, consistently meeting individual and team targets.
- Documented customer interactions in internal systems, ensuring accurate records and follow-up when needed.
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Monitored customer feedback to identify trends and recommend service enhancements for improved experience.
Canada support
Scotiabank
03.2020 - 12.2020
- Provided tailored financial solutions to clients, assisting them in investment and savings decisions.
- Managed client portfolios, ensuring alignment with their financial goals.
- Delivered exceptional customer service, building long-term client relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Managed over 100 customer calls per day
Sales Representative
OCCMundial.com
03.2018 - 09.2019
- Developed and maintained strong client relationships to drive repeat business and customer loyalty.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Conducted product demonstrations and presentations to educate clients on features and benefits.
- Implemented CRM tools for tracking customer interactions, improving follow-up processes, and increasing efficiency.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Pedagogy degree - Educational Psychology
Albert Einstein University
Mexico, México, Mexico09-2027
Skills
- Advance English
- Self Manage
- Marketing tools management
- Office 365
- CRM operation
- Attention to detail
- Customer support
- Data entry
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Customer service agent
Sykes
02.2021 - 04.2022
Operation assistant
Dolphin Realty
10.2020 - 12.2025
Canada support
Scotiabank
03.2020 - 12.2020
Sales Representative
OCCMundial.com
03.2018 - 09.2019
Pedagogy degree - Educational Psychology
Albert Einstein University
HOBBIES
Drawing and painting, Learning new languages and cultures, Hiking, Reading