Microsoft Office
Ditther Plata
Remote Billing AR/AP Agent
Guadalajara,JAL
Summary
Reliable and quick-learning bilingual agent experienced with remote corporate billing transactions and payments, customer/vendor information as well as CRM software.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Call Center Agent (Corporate Payments/Back Office)
Alorica
Guadalajara, Jalisco
12.2020 - 11.2021
- Made payments sucessfully for all kinds of corporate bills through Live Agents, IVRs, Websites and E-Mail.
- Verified in detail the correct process of the payments and captured the transaction information into the company's system.
- Kept in touch friendly with vendors to update and or verify their accounts receivable information and their ability to receive payments.
- Verified in detail the vendor's information was accurate on their database profile.
- Employed successfully CRM softwares like Salesforce and Corpay.
- Offered friendly and efficient attention to vendors, handled challenging situations with ease.
Cook/Restaurant Waiter
La Valkyria
Guadalajara, Jalisco
08.2019 - 01.2020
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Gave personal attention, delivered food and drinks and provided with board games to all customers attending the restaurant, along with handing the orders to the delivery app associates.
- Did the accountancy for all the daily income entries and outputs including delivery payments, card payments, bills and tips for the staff.
- Performed cleaning duties for the cooking area of the restaurant.
Education
High School Diploma -
Prefeco Melchor Ocampo
Morelia, Michoacán, Mexico. 08.2015 - 08.2018
BBA - Digital Marketing
University of Guadalajara (Virtual Education)
Guadalajara, Mexico. 01.2021 - Current
Skills
Call center environment
Call center operations
Call center transactions
Corporate finance
Back office
Fast learner
Job commitment
Software
Salesforce
Corpay
Interests
Digital Marketing
Publicity & Advertising
Data Analysis
Languages
Graphic Design
Music
Hobbies
-Reading all kinds of books
-Learning Languages
-Learning music
-Playing bass guitar
-Setting up audio equipment
-Sound Engineering
-Collecting vinyl records
Timeline
BBA - Digital Marketing
University of Guadalajara (Virtual Education)
01.2021 - Current
Call Center Agent (Corporate Payments/Back Office)
Alorica
12.2020 - 11.2021
Cook/Restaurant Waiter
La Valkyria
08.2019 - 01.2020
High School Diploma -
Prefeco Melchor Ocampo
08.2015 - 08.2018