Brendam Jehosúa Luna Sánchez
Puebla,PUE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Site Agent Call Center
Alorica Contact Services
Puebla, PUE
05.2022 - Actual
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Collections Agent
AMBC Specialists
Puebla, PUE
03.2021 - 05.2022
- Directed day-to-day collections functions.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Vendedor
Global Business
Puebla, PUE
07.2020 - 02.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Education
TOEFL CERTIFICATION -
Instituto De Compuinlges De Oriente
Heroica Puebla de Zaragoza, PUE 12.2018 -
High School Diploma -
Liceo Británico De México A.C.
Heroica Puebla de Zaragoza, PUE 06.2015 -
Skills
Call center environment
Complaint resolution
Report preparation
Multitasking Abilities
Excellent Knowledge of MS Suite
Timeline
Site Agent Call Center
Alorica Contact Services
05.2022 - Actual
Collections Agent
AMBC Specialists
03.2021 - 05.2022
Vendedor
Global Business
07.2020 - 02.2021
TOEFL CERTIFICATION -
Instituto De Compuinlges De Oriente
12.2018 -
High School Diploma -
Liceo Británico De México A.C.
06.2015 -