Isaac Alfredo
IT And Highschool Not Finished.
Mexico City,CMX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized. Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. Pursuing a role where mentoring and coaching skills are in demand. Effective communicator with more than 10 years working for companies in customer service sector. Smart and pragmatic team player.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Chat Support Specialist
VELAPIN SA DE CV
CIUDAD DE MEXICO, DISTRITO FEDERAL
03.2021 - 03.2021
I regretted my decision on working here, because they lied about the training session and salary.
CSR, Sales
AMERICAN EXPRESS COMPANY S.A DE C.V.
CIUDAD DE MEXICO, DISTRITO FEDERAL
02.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
IT Service Desk Analyst
CYGNUS INGENIERIA SC
CIUDAD DE MEXICO, DISTRITO FEDERAL
11.2018 - 10.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
IT Support Specialist
CHOICENET INTERNATIONAL MEXICO
CIUDAD DE MEXICO, DISTRITO FEDERAL
10.2018 - 01.2019
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
Zaragoza
Tlaxcala 02.2009 - 04.2010
GED -
Instituto De Ingenieria En Computación
Tlaxcala 03.2012 - 07.2015
Skills
Writing skills
Timeline
Chat Support Specialist
VELAPIN SA DE CV
03.2021 - 03.2021
CSR, Sales
AMERICAN EXPRESS COMPANY S.A DE C.V.
02.2019 - 11.2020
IT Service Desk Analyst
CYGNUS INGENIERIA SC
11.2018 - 10.2019
IT Support Specialist
CHOICENET INTERNATIONAL MEXICO
10.2018 - 01.2019
GED -
Instituto De Ingenieria En Computación
03.2012 - 07.2015
High School Diploma -
Zaragoza
02.2009 - 04.2010
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