Summary
Overview
Work History
Education
Skills
Soccer Coach
Languages
Timeline
Generic
Agustin Cerpa Diaz

Agustin Cerpa Diaz

Tijuana

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Pollster

Americas Survey Company
05.2022 - 12.2022
  • Recorded accurate respondents' answers during interviews for future reference.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Consulted with clients to identify survey needs and specific requirements such as special samples.
  • Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.

Technical Support Representative

Telvista
09.2021 - 04.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.

Education

No Degree - Communications

Universidad Autónoma De Baja California
Tijuana B.C.
12.2024

Skills

  • Service Quality
  • Reliable and Responsible
  • Practice Planning and Management
  • Building Relationships
  • Creativity and Flexibility
  • Stress Tolerance
  • Verbal and Written Communication
  • Sports Fundamentals

Soccer Coach

Summary: 

Passionate Football player and dedicated coach with a extensive background in the sport. I have been actively involved in Football from the age of ten, honing my technical and tactical skills on the field. Additionally, I have had the opportunity to coach and mentor amateur Soccer teams, as well as provide individualized and personalized training focused on technique and physical conditioning.


Playing Experience:

  • Active player from the age of ten until the present day, gaining valuable experience in the sport.
  • Scouted as a “pilot player” for Club America, where I had the opportunity to train at their facilities for a month. This experience allowed me to enhance my skills and develop a greater understanding of the game at a professional level.


Coaching Experience:

  • Coach of an amateur Football team in the 2003-2004 are category from 2015 to 2020. During this period, I was responsible for planning and leading training sessions, developing game strategies, and guiding players towards winning games. Additionally, I fostered a team-oriented environment and helped players improve their technical and tactical skills.
  • Since 2021, during my Summer and winter vacations, I have been providing individualized and personalized training to small groups of players (mostly friends). My emphasis has been on improving technique and physical conditioning, working closely with each player to maximize their potential and performance on the field.


Highlights:

  • Strong ability to assess and develop player’s technical and tactical skills.
  • Experience in implementing training programs tailored to individual and group needs.
  • Deep knowledge of the game and the ability to effectively communicate it to the players.
  • Ability to Foster a team-oriented environment, motivation, and mutual respect.
  • Demonstrated passion for Football and commitment to the personal and athletic development of players.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Pollster

Americas Survey Company
05.2022 - 12.2022

Technical Support Representative

Telvista
09.2021 - 04.2022

No Degree - Communications

Universidad Autónoma De Baja California
Agustin Cerpa Diaz