Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Alexander Guerrero

Alexander Guerrero

Baja California

Summary

Dynamic professional with a solid background in bilingual customer service and teamwork. Skilled in CRM systems, fostering client relationships, and resolving issues efficiently. Committed to enhancing customer satisfaction and driving sales performance.

Overview

10
10
years of professional experience

Work History

Sales Agent

Booking .com
Tijuana, Baja California, Mexico
05.2020 - Current
  • Developed and maintained strong client relationships to enhance customer loyalty.
  • Utilized CRM systems to track sales activity and manage leads effectively.
  • Conducted market analysis to identify trends and optimize sales strategies.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Developed tailored travel solutions based on client needs and preferences.

Bilingual CSR

Med Life Dental
Tijuana
02.2016 - 10.2019
  • Assisted customers with inquiries in English and Spanish, ensuring clear communication and satisfaction.
  • Resolved billing issues promptly, enhancing customer trust and loyalty.
  • Processed patient appointments efficiently using Med Life Dental scheduling software.
  • Maintained accurate records of customer interactions to improve service delivery.
  • Trained new staff on bilingual communication techniques and customer service standards.

Education

Loius Routh High School
Rancho Cucamanga
12-2020

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Customer relationship management
  • Bilingual(spanish)
  • Teamwork
  • Communication's

Timeline

Sales Agent

Booking .com
05.2020 - Current

Bilingual CSR

Med Life Dental
02.2016 - 10.2019

Loius Routh High School
Alexander Guerrero